Administrative Assistant Receptionist
Resume:
LISAKHANYA ZODIDI BHENYA
Cell: 061-***-****/084-***-**** E-mail: ****.******@*****.*** Address: Unit 108 Robins Place, Parklands Estate, Jubilee Road, Boksburg
Personal Information
Date of Birth: 18 June 1997
Gender: Female
Nationality: South African
Home Language: English and IsiZulu
Other Languages: IsiXhosa
Personal Profile
In 2020, I obtained a Bachelor of Arts Degree majoring in Communication Science and English. In 2017, I attained a Higher Certificate in Events Management with a distinction in Work Integrated Learning.
I am an honest, outspoken, and motivated individual possessing excellent communication skills and group work ethic. I am also an inquisitive and diligent worker with a passion for helping people as well as planning and organising.
I am meticulous with outstanding problem-solving skills and a strong learning agility. Thus, I am highly driven and eager to work in an efficient and reliable environment to gain experience, expand my horizons and improve my learning agility.
Educational Background
Tertiary Education
Institution: Varsity College – Waterfall
Period: 2017 – 2019
Graduation Date: 08 May 2020
Degree: IIE Bachelor of Arts
Major Subjects: Communication Science and English
Instituion: Varsity College – Waterfall
Period: 2016
Graduation Date: 19 May 2017
Higher Certificate: IIE Higher Certificate in Events Management Major Subjects: Events Management
Secondary Education
Institution: Matriculated – Afrikaanse Hoerskool Germiston Period: 2011-2015
Level of Certificate: National Senior Certificate-Diploma Experience
Company: TWKB Group
Period: March 2020- October 2020
Position: Learning & Development Administrator/ Front Office Support
Duties:
o Managing office and security protocol for all
students/visitors/guests and SMEs.
o Serving visitors by greeting, welcoming, and directing them appropriately.
o Notifying company personnel of visitor arrival.
o Maintaining security and telecommunications system. o Answering and referring visitor inquiries.
o Administrative support to training staff and Centre manager for courses, workshops, and programmes.
o Coordinating calendar appointments, meetings, booking rooms, technology support, equipment, and refreshments; escalations to IT support.
o Purchasing stationary, refreshments, and other required material.
o Sending invitations and joining instructions, monitoring participation, and updating relevant programme managers. o Proof-reading, updating, and preparing documentation material.
o Maintaining files and folders, including participation records, materials, evaluation surveys, and project plans. o Providing daily support to L&D and management teams o Acting as the main point of contact for all training queries throughout the organisation
o Management of the training management system and maintaining regular updates to comply with regulations and audit criteria
o Daily administration of learning courses, publishing learning material and recording attendance
o Providing day-to-day support for Training Specialists o Attending team meetings – collate notes and assist with project administration
o Administration of expense and financial forms such as PO requisitions, liaising with suppliers regularly
o Organising training room venues, accommodation,
transport, and catering for training attendees
o Providing regular support to several departments within HR such as recruitment, operations, and payroll
o Proof-reading and editing social media content.
o Social media marketing and management.
o Ordering office supplies.
o Coordinating travel arrangements for the management team. o Finding suppliers and clients for the business.
o Assisting Human Resources with learnership applications. o Answering employee/student enquiries.
o Creating student numbers.
o Compiling and preparing reports and spreadsheets. o Keeping employees/students updated with the relevant information.
o Providing technical support to students for online training. o Creating and distributing documents.
o Processing incoming mail.
o Participating in recruitment efforts.
o Providing customer service to organisation employees. o Posting job ads and organising resumes and job
applications.
o Scheduling job interviews.
o Preparing new employee/student files.
o Orienting new employees/students to the organisation
(setting up a designated log-in, workstation, email address, etc.)
o Overall office and student support.
Company: Yuppiechef (Mall of Africa)
Period: December 2019-February 2020
Position: Temporary Sales Assistant
Duties: o Greeting customers who enter the shop
o Being involved in stock control and management
o Assisting the supervisor with Inter Branch Transfers
(IBT’S)
o Assisting the supervisor with the waybill
o Assisting shoppers to find the products they are looking for o Processing cash and card payments
o Stocking shelves with merchandise
o Answering queries from customers
o Reporting discrepancies and problems to the supervisors o Giving advice and guidance on product selection to customers
o Balancing cash registers
o Dealing with customer refunds
o Keeping the store tidy and clean
o Dealing with customer complaints
o Working within established guidelines
o Attaching product stickers to merchandise on the shop floor o Keeping up to date with special promotions and putting up displays
o Gift wrapping
o Helping customers with gift registries.
o Looking out for shoplifters and fraudulent credit cards o Ordering online products for customers
o Answering calls
o Receiving and storing the delivery of large amounts of stock Company: Mara Carriers (Pty) Ltd
Period: June 2016- June 2017
Position: Casual Administrative Assistant
Duties: o Organising, arranging, and managing document o Providing administrative support to the managing director o Data entry and capturing
o Invoicing
o Dealing with enquiries
Company: Success Resources (Voluntary Work)
Period: March 2016 – March 2016
Position: Sales Assistant and Event Hostess
Duties:
o Advising and assisting customers with purchases
o Processing cash and card payments
o Dealing with customer enquiries
o Suggesting alternative payment methods to customers o Customer quotations
o Documenting payments and conducting a follow-up on payments
o Providing documentation which further explains the terms and conditions of the customers’ purchase
o Customer Care
o Greeting and directing guests upon arrival
o Data entry and capturing
o Organising, arranging, and managing documents
Skills
o Creating a warm and inviting atmosphere for guests and event attendees
Computer Skills: Microsoft Office: Word, Excel, PowerPoint, Outlook, OneNote, Access, Adobe InDesign and Wix
Soft Skills: o Communication skills (written and verbal). o Interpersonal skills
o Team-working skills
o Writing skills
o Learning agility
o Meticulous
o Problem-solving
References
References available on request.
Contact this candidate