Profile

Thoughtful sales associate with a year and a half of experience in a retail environment providing customers with excellent customer service. Experienced with direct selling and merchandising products to maximize sales.

Education

Highline College (Des Moines, WA) Associate of Arts, Business 2017 — Present

Clayton Valley Charter High School (Clayton, CA) 2016— 2017

Skills

Computer: Microsoft Office • Windows • Online order fulfillment • Retail software • Social media

Personal: Customer service • Building relationships • Effective communicator • Highly organized • Time management • Detail oriented • Multitasking • Positive attitude and willingness to learn • Studying design and fashion

Work Experience

Dick sporting goods (federal way) May 2020 -- may 2021 (present)

sales- footwear lead/ bike technician

Achievements- started as seasonal positions and promoted 3 times in a year, most surveys from customer satisfaction.

- manage the footwear department and associates

-build/repair all new and used bikes

-receive footwear freight, process and sensor and put on the floor

-Assisted customers with product selections and purchases

oRecommended, selected and located merchandise based on an individual's requirements

oEducated and aided customers on our product selection

oResponded to telephoned customer inquiries

Created relationships with customers

Greeted customers and saw to their needs

Gift wrapped purchases

Ordered and shipped specific products not in our standard inventory

Built and maintained outreach with shoppers

■Sent personal cards to thank them for their business along with informing them of upcoming sales events and promotions

Personal accomplishments: Recognized by both management and customers for excellent service

Independently performed daily department tasks

Opened and closed department and registers regularly

Stocked, transferred and inventoried merchandise

Inspected delivered merchandise for quality control

oStylized and maintained displays to ensure a professional sleek aesthetic

Nordstrom (Tacoma, WA) June 2018 — September 2018, April 2019 —

Sales Associate - Womens shoes

Assisted customers with product selections and purchases

oRecommended, selected and located merchandise based on an individual's requirements

oEducated and aided customers on our product selection

oResponded to telephoned customer inquiries

Created relationships with customers

Greeted customers and saw to their needs

Gift wrapped purchases

Ordered and shipped specific products not in our standard inventory

Built and maintained outreach with shoppers

■Sent personal cards to thank them for their business along with informing them of upcoming sales events and promotions

Personal accomplishments: Recognized by both management and customers for excellent service

Noticed for high sales throughout department

Independently performed daily department tasks

Opened and closed department and registers regularly

Stocked, transferred and inventoried merchandise

Inspected delivered merchandise for quality control

oStylized and maintained displays to ensure a professional sleek aesthetic

Seattle Sounders Youth Soccer camps (Tukwila, WA) June — August 2013, 2014, 2015, 2016

Soccer Coach/Personal Trainer

Summer soccer program for children ages 5 and up

Assisted team during practice as well as individual training

Provided and demonstrated tactical aspects of play

Coordinated schedules, developed and organized educational plans for enrolled players

Maintained the field for proper safety

Volunteer

Stadium high school (Tacoma, WA) September 2017 — April 2018

Stadium Highschool Personal Assistant (Special Education Department)

− Conducted small group or individual classroom activities for students with differential learning needs

oCollaborated with teachers and other staff

oBuilding and maintaining relationships with students

oPromoting a safe learning environment to promote inclusivity

oDisplayed a calm and welcoming demeanor to promote positive behavior and encourage curiosity

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