Manager General
Resume:
Curriculum Vitae of Dedré de Villiers
CV of Dedré de Villiers (10/2017) Page 1 of 5
PERSONAL DETAILS
Full names Dedré
Surname De Villiers
Known as Dedré
Nationality South-African
ID number 910-***-**** 089
Gender Female
Ethnic Group White
Home Language Afrikaans
Marital Status Married
Postal Address Box 12138
Secunda
2302
Physical Address 14 Oranjerivier Street
Secunda
2302
Contact number(s) (C) 072-***-****
Email address *******@*****.***
EDUCATION
Secondary Education
School Hoërskool Oosterland
Highest grade passed Grade 12
Year completed 2009
Subjects and results Afrikaans Home Language
English Second Language
Mathematics
Accounting
Natural Sciences
Engineering Graphics & Design
Life Orientation
Activities (if applicable) Athletics
Hockey
Cricket
Landservice
Culture Club
Tertiary Education
Institution University of Pretoria
Qualification BSc Consumer Science Hospitality Management Date completed 2013
Subjects and results Culinary Arts
Foodservice Management
Recipe Development
Large Scale Food Production
Cultural Eating Patterns
Food Safety and Hygiene
Interior Planning
Design Principles
Business Management
Tourism Management
Nutrition
Labour Relations
Economics
Curriculum Vitae of Dedré de Villiers
CV of Dedré de Villiers (10/2017) Page 2 of 5
Computer Literacy
Statistics
Description of Final Year project Consumers perception of the disadvantages of over consumption of red meat products in terms of their health
Other activities (if applicable) Function Management Recipe development
ACHIEVEMENTS AND AWARDS
Certificate in Fundamentals of Wine 2012
Certificate in a Course in Introduction
to Hospitality Information Systems,
University Practical Module, Opera
Property Management System
2011
EMPLOYMENT
Current Employment
1. Company name Hotel @ Secunda
Position General Manager
Period March 2016 - Present
Duties - Planning and organising accommodation, catering and other hotel services
- Promoting and marketing the business
- Managing budgets and financial plans as well as controlling expenditure
- Maintaining statistical and financial records - Setting and achieving sales and profit targets
- Analysing sales figures and devising marketing and revenue management strategies
- Recruiting, training and monitoring staff
- Planning work schedules for individuals and teams
- Meeting and greeting customers
- Dealing with customer complaints and comments
- Addressing problems and troubleshooting
- Ensuring events and conferences run smoothly
- Supervising maintenance, supplies, renovations and furnishings
- Dealing with contractors and suppliers
- Ensuring security is effective
- Carrying out inspections of property and services
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Promote personal support of employees by being fully involved and visible in operations
- Ensure senior management is visible and on the floors at all busy times
- Disciplinary Procedures & Industrial Relations
- Employee Relationship Management
- Ensure that all relevant personnel records e.g. leave applications, contracts, disciplinary documentation and payroll documentation are forwarded on a weekly basis
Curriculum Vitae of Dedré de Villiers
CV of Dedré de Villiers (10/2017) Page 3 of 5
- Manage the admin for Payroll
Reference N/A
2. Company name Walkersons Hotel and Spa 5*
Position Senior Duty Manager
Period July 2014- Present
Duties - Managing daily Front of House operations
- Working in direct relation to General Manager
- Managing hotel in absence of General Manager
- Assist General manager with front office monthly roster of 10 staff
- Reservations (check-ins/check-outs)
- Making bookings/reservations an E-res
- Working on systems: Apex and PlusCentral
- Beverage control, includes:
Stock control and capturing
Purchase invoice capturing
Dealing with weekly beverage orders and deliveries Ensure that beverage sales and budgets are achieved monthly Resolving stock discrepancies/variances
Month end cost of sales / GP %
Controlling stock in mini-bars in rooms
- Deal with guest enquiries, complaints and information needed
- Restaurant floor manager
- Assist with breakfast/lunch/dinner service
- Handling cash, and end of shift cash ups
- Setting up and managing conferences (10-50 guests)
- Wedding set up and floor manager of service (40-140 guests)
- Working hand in hand with kitchen pass at breakfast/dinner service
- Maintain effective communication between all departments
- Leading and training front office staff
Reference Kate Christie – General Manager 013-***-**** Dandre Lerm – Owner 082-***-****
Geoffry Engel – Owner 083-***-****
Previous employment:
3. Company name Zuleika Country House 4*
Position Food & Beverage Manager, Front House Manager Period January 2014 – July 2014
Duties Food & Beverage duties includes:
- Running of all food & beverage departments on a daily basis
- Working with the head chef on monthly menu planning and special dietary requirements for guests
- Monthly & weekly stock takes to keep in line with budgets set
- Financial stock control – accurate COS and monthly account management
- Dealing with all suppliers (orders & invoices)
- Service management, restaurant floor management & hosting
- Hosting & managing small functions
- Managing coffee shop on daily basis
- Redesign of coffee shop menu
- Costing of all new items on menu
- Act as the senior manager on site, while the owner is on leave Front House duties includes:
- Managing the day to day operations on Spiral Software
- Coordinating and supervising staff with their room duties
- Communication with all departments to ensure guest satisfaction
- Day end procedures
Curriculum Vitae of Dedré de Villiers
CV of Dedré de Villiers (10/2017) Page 4 of 5
- Handling payments & pre-payments from guests
Reference Altie Griffiths
Student Life Employment
1. Company name Department of Consumer Science,
University of Pretoria,
Position Functions planner and assistant
Period November 2012 – October 2013
Duties - Managing functions
- Assisting with function management
- Helping with planning of functions on small and large scale
- Cooking for functions with guest number ranging from 6-250
- Set up of function venues
- Food and beverage management
- Preparing cakes for weddings and birthdays
- Kitchen manager
- Pantry manager
- Ingredient manager, being in charge of collecting all ingredients for functions
- Dining area manager
- Equipment manager
- Developing different menus
- Doing the ordering and costing of menus
- Being in charge of time management
- Scheduling staff to do specific work tasks
- Doing financial recon for managed functions
- Function manager for SAAFECS cocktail conference
- Hosting functions at Eat@UP restaurant
- Working with large scale cooking equipment
- Selling tickets for Eat@UP restaurant functions
- Preparing fine dining dishes
- Doing a budget breakdown for menus
Reference Mr. Hennie Fisher
******.******@**.**.**
ADDITIONAL INFORMATION
Skills
Computer Computer Experience: Microsoft Windows, Opera Reservation System, Apex Reservation System, PlusCentral Back Office, PlusPoint General Negotiation
Resilience
Follow through
Completion of tasks in allocated time
Personal attributes Self motivated
Results orientated
Dedicated
Trust worthy
PERSONAL / CHARACTER REFERENCES
Mrs. Anna Strydom
Mrs. Amanda Pretorius
Curriculum Vitae of Dedré de Villiers
CV of Dedré de Villiers (10/2017) Page 5 of 5
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