Vignesh Sekaran

*/* ***** ****** *** Street, Thiruvika Nagar, Chennai – 600082

91-955-***-****

admlhx@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/vignesh-sekaran-a7b876111/

Product Support Analyst

Started my career as a product support analyst in FE fundinfo from March 12th 2019 to April 13th 2021. As product support analyst, I provide client support by addressing client issues, often via email or phone calls. I manage research and resolve issues with the company's tool and provide an insight to the clients. I liaise between the client and developers and work closely with my data analysts to provide solution. I also help clients troubleshoot with our products and help them with their research.

Roles & Responsibilities:

● Managing client’s query in all channels of communication

● Remote Assistance for troubleshooting client’s issues

● coordinating with Developers and Business Analyst for meeting SLAs

● Hands on experience with Service Cloud (Salesforce)

● working closely with in-house date teams to bring about speedy resolutions to client enquiries.

● managing teams and making sure all the client’s queries are addressed and resolved as per the Service Level Agreement

● Ability to work independently, as well as in a team environment (Individual Contributor)

Achievements:

Star Performer Award for the month of October 2019

Star Performer Award for the Third Quarter 2019

Star Performer Award for the Fourth Quarter 2019

Star Performer Award for the First Quarter 2020

Customer Service Representative, Process Trainer

An enterprising professional with over 41 months of experience in customer service, Supply Chain, Error Proofing, Order Entry, Voice support, E-commerce Support, Inventory Management, E-mail Support.was posted as a customer service representative in RR Donnelley and I was the process trainer.

Core Skills:

•Customer Relations Management

•Well versed in MS Office & Excel

•Effective group trainer.

•Mentoring Trainees

•Six Sigma Professional

Professional Qualification:

Six Sigma Green Belt Certified

Work Experience:

RR Donnelley September 2015- March 2019

Customer Service Representative, Process Trainer.

FE fundinfo March 2019 – April 2021

Product Support Analyst

Roles & Responsibilities-

•Full-Fledged Voice Support Service

•Team mentoring

•Process optimization

•Support onshore operations (Supply Chain)

•End-to-End order fulfillment

•Routing of business inquiries

•Facilitation of escalations

•Process optimization

•Support onshore operations

•Single contact query resolution

•Mediator between onshore sales team and end customers

•Disbursal of account updates within the team

•Organize team meetings

•Error Proofing

•Inventory Management

•Part of the Marketing Team (Handling Contact Us For RR Donnelley)

•E-Commerce Support, Troubleshooting.

•Order Entry

•Product troubleshooting

•Liaising between the Data teams and Developers

•First point of contact for the company with the client

Achievements:

•Core Value Champion for Customer Intimacy and Insight for the year of 2016

•Overall Best Performer for the Year 2017 & 2018

•Runner up in RRD’s Thiraimai da Event (Cultural Event 2017 & 2018)

•Best Volunteer for clocking maximum volunteering hours (Corporate Social Responsibilities – 2017 & 2018)

•Have won multiple Best Customer Service Awards (Monthly Rewards & Recognitions) & Topper of the Month awards

•Been a part of many welfare events

Education:

•B.Tech (2010-2014)

Madha Institute of Engineering and Technology 6.1

•Higher Secondary (2010)

Alagappa Schools

60 %

•Secondary (2008)

Doveton Matriculation

60 %

Declaration:

I hereby declare that all the details mentioned above are true and correct to the best of my knowledge and belief.

Place: Chennai. Sincerely,

Date: (Vignesh Sekaran)

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