Project Coordinator Service Representative

Farah Kalek

Alexandria, VA, United States

(C) +1-719-***-**** (E) **********@*****.***

Summary

Experienced Project Coordinator with a demonstrated history of working in the professional services industry. I have combined my experience with an MBA, passionate for working for high growth reputable companies. Successful working with colleagues and clients to manage expectations and cultivate productive relationships. Hardworking, resourceful and dedicated to team successes. Offering excellent project management, supporting C-level executives, multi- tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Ability to make sound decisions in high-pressure settings and utilize analytical problem- solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Skills

• Leadership

• Communication

• Team-Building

• Organizational

• Management

• Public Speaking

• Multitasking

• Access

• Excel

• PowerPoint

• MS Word

Experience

09/2017 – 02/2021

Cedrus Bank SAL Beirut, Lebanon

Project Coordinator

• Manage the staffing process of the branches, recruiting, interviewing, hiring and onboarding

• Develop induction and performance management program to ensure employees are aware of their responsibilities

• Design an incentive payout strategy for employees based on the net growth and performance

• Check and review the performance appraisals

• Oversees and manages project documentation and coordinates documentation revisions and distributions

• Coordinates and schedules meeting and communication plans regarding projects among team

• Acts as a point of contact for escalated matters among the team

• Communicate ideas for improving company processes with a positive and constructive attitude

• Help ensure the timely submission, review, and approval of all deliverables for the projects

• Assist with the planning and management of project resources and their allocations

• Track and analyze project performance, and ensure completion of all short, intermediate, and long-term goals and milestones

• Oversee adherence to project timelines and budget constraints

• Document all labor hours and budget expenses for project

• Prioritize needs and delegated assignments in order to handle multiple projects simultaneously

• Perform quality control on the project throughout development to maintain standards

• Coordinate with different departments to get projects done on time

• Assist the Assistant General Manager-Head of retail and branch network with business decisions and daily projects

06/2016 - 05/2017

Deloitte & Touche Beirut, Lebanon

Audit Associate

• Manage auditing procedures and reduced banking requirements based on accuracy and streamlined procedures

• Examine and verify client's processes and financial information

• Evaluate operational and financial control systems

• Conduct audit on internal control and develop reports on findings

• Prepare financial statements

• Provide reasonable assurance that the financials are free from material misstatement

12/2015 - 03/2016 Bank Med Beirut, Lebanon

Customer Service Representative

12/2015 - 01/2016 Deloitte & Touche Beirut, Lebanon Audit Associate

Education

06/2018 Lebanese American University (LAU) Beirut, Lebanon Masters of Business Administration (MBA) – Management Emphasis GPA: 4.0

05/2016 American University of Beirut (AUB) Beirut, Lebanon Bachelor of Business Administration

GPA 3.46

06/2013 Lebanese Evangelical School (LES) Beirut, Lebanon Lebanese Baccalaureate

Ranked First in the Lebanese Baccalaureate at LES. Languages

Fluent in English and Arabic with basic knowledge in French

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