Clinical Research, Client Services

RIMA KAMAL

**** ******* **., ********* **

Email: ********@*****.*** Tel: 925-***-****

PROFILE

●Qualified, determined and confident professional with experience in both hospital & clinical research settings

●4+ years of patient care in hospital and clinical research settings

●Therapeutic areas of experience include Cardiology, CNS, Gynecology, Inflammation, Oncology & Virology

●Outstanding analytical, organizational & problem-solving abilities with meticulous attention to detail

●Compliance with GCP and ICH guidelines

●Maintain the security & confidentiality of participants’ paper or electronic data in compliance to HIPAA

PROFESSIONAL EXPERIENCE

Client Operations Specialist, Invitae (San Francisco, CA) Aug 2018 – Current

●Assist the assigned division teams in the organization and completion of clinical testing by providing participant data and history, and by creating cases for new orders, missing information, etc.

●Manage/support clinical audit activities as assigned.

●Verify patient information, relevant clinical history, and billing as needed for lab orders.

●Upload clinical patient results to electronic medical record (EMR) platforms and other online platforms such as Concert Genetics and ERP.

●Identify discrepancies and triage issues to the appropriate teams via Salesforce cases or Jira tickets.

●Participate in the development review, implementation, and updating of key SOPs that lead to positive and measurable impact for clinical programs, and be an expert in adapting to new programs and processing requirements.

●Identify and lead continuous process improvements and initiatives that improve the customer experience, enhance workflow and UIs that will increase efficiency and accuracy of processes.

●Contribute to ad-hoc projects, presentations, and reports as needed.

●Lead new hire training; mentoring and training on day to day operations and SOPs.

●Work collaboratively with other teams including clinical genetics, client services, billing, etc.

RESEARCH EXPERIENCE

Research Associate, DOW Hospital 2015 – 2017

●Assisted research professors and doctors in analyzing data, performing comparative analysis, and help in developing and proofreading research papers

●Responsible for initial and ongoing assessment of patient’s medical, physical, and psychosocial status

●Recruited patients in pre-op, post-op and other care settings

●Conducted neuropsychological tests to assess patients’ cognitive ability & behavioral issues

●Assessed patients’ level of consciousness, ability to stay attentive, memory skills & behavior

●Consulted with medical specialists regarding therapy sessions on psychologically disturbed patients and observed their improvement

●Following up with patients and their caregivers regarding any experienced adverse events and writing case reports

●Administrated follow-up tests to patients over the phone

●Study on reproductive health among females attending the outpatient department at DOW Hospital considering a variety of factors such as age, education and socioeconomic status in Pakistan

●Study on pelvic pain & endometriosis in women under the age of 45

EDUCATION & TRAINING

Resident Physician, DOW Hospital 2015 – 2017

●Responsible for initial and ongoing assessment of patient’s medical, physical, and psychosocial status

●Performed patient history & physical condition, developed assessment & treatment plan, ordered tests, examinations, medications & therapies

●Dictate admission, progress, procedure & discharge summaries

●Provide patient education & counseling, test results, disease processes & discharge planning

●Perform procedures commonly done in a hospital, perioperative and outpatient setting & assist in surgeries

●Independent outpatient care; in-patient & emergency care under direct and indirect supervision

MBBS, Dow International Medical College, Medicine 2009 – 2017

INTERNSHIPS

Internship, NY Methodist Medical Associates (Brooklyn, NY) Apr 2015 – May 2015

●Performed initial history and physical examination of patients in the Adult Care clinic

●Provided differential diagnosis of the presenting complaint; suggested initial testing and a plan of action

●Charting medical records

●Extracting reports from health database

●Visited the Methodist Hospital once weekly to take follow-ups with patients

AREAS OF EXPERTISE

●Proficient in health information record systems (Cerner, EPIC, ERP)

●Proficient in BackOffice, MS Office, Outlook, Salesforce

●Coding (ICD-10)

●Excellent time managing skills

●Relationship building

Contact this candidate