Operations Manager Assistant

Education

Masters in Marriage and Family Therapy January 2015-January 2018

Bachelor of Science Psychology January 2012-May 2014

Missouri State University-Springfield, MO

Bachelor of Arts Hospitality and Restaurant Administration August 1997-August 2002

Missouri State University-Springfield, MO

Certified Nursing Assistant August 1997-August 2002

Waynesville Technical Academy

Professional Experience

Panera Bread 2003-Present

General Manager, Training manager, Recruiting/Delivery/Catering Operations Manager

-Spearheaded store openings, trained 46 managers, recruited and interviewed all associates, motivated 165 associates weekly, collaborated training program, hiring of all drivers and catering, resolved financial restrains in 14 stores, and awarded good to great manager of the year and integrity award 2019.

Missouri State Facility 2004-2005

Professor

-organized and officiated lessons plans, clarified and explained service industry standards, and counseled execution of restaurant norms.

Shoney’s 1993-2003

Assistant Manager

-Implemented catering program, developed training specifications, encouraged 45 employees weekly, advocated positive work environment program, and oversaw three stores opening teams.

Bobby and Betty Allison’s Ozarks Counseling Center 2017-present

-Started as an intern. Currently working on a provision license to accumulate hours needed for full license to counsel individuals, couples, and families.

Volunteer Experience

Boys and Girls Club

Mentored a young girl twice a week with school work and social activities

Breast Cancer Foundation of the Ozarks

Assisted with coordinating events, organized sponsors and fundraisers, and encouraged women in crisis

Bags of Fun

Assisted with helping provide kids in need with personal items and personal resources

The Kitchen

Provide meals for the homeless

Child Advocacy Center

Providing assistant with children that needed a place to stay

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