Customer Service Representative

“…Rhi shows excellent

judgment with our

customers…. shows

excellent judgment with

the abilities of the

technicians”

**** ***********

Review Excerpt,

American Leak

Detection

“Very cooperative with

her office and field

colleagues. She is

passionate about her

work and will be the

first to contribute to the

success of a project or

goal”

2016 Performance

Review Excerpt,

American Leak

Detection

Computer Skills:

Email, Social

Media, blogging,

graphic design,

word processing,

MS Office, Filing

& Data Entry (75

WPM)

Computer Programs:

ProntoForms, Field

tech, MS Office,

Outlook, Paint, ABBY

fine reader Scan Snap,

Broadcom, Sage Quest,

Electronic Service

Control

Awards:

2019 Award for

Team Player

2016 Award for

Customer Service

2016 Award for Team

Player

Rhiannon Overman

6512 E 90th St ■ Tulsa, OK 74133 ■ 918-***-**** ■ ************@*****.*** AWARD-WINNING, EXPERIENCED OFFICE

PROFESSIONAL

I am an energetic and motivated team player hoping to leverage 14+ years of experience in a high-paced and ever changing office environment. Additionally, I hope to secure a position which utilizes my exceptional internal and external customer service skills. Creative and inventive, I am driven to be an asset to a respected and enterprising company.

Experience

AMERICAN LEAK DETECTION — Jenks, OK

Operations Coordinator- Sept 2020 to Present

Lead by example and acted as a role model for co-workers. Supported all customer service representatives (CSR’s) and the dispatch department by continuing to answer phones, schedule jobs, and perform other duties. Audit and edited repair proposals. Proactively handled escalated calls by using skilled and empathetic conflict resolution techniques. Partnered directly with the Operation Manager, Human Resources department, and Field Management

Senior Customer Service Representative - 2008-August 2019 Maintained a strong presence at Home & Garden Trade Shows and heavy involvement in event planning throughout the year. Assisted in the hiring process of several employees. Consistently adapted to changing circumstances and work environments. Trained all new office employees. Designed company’s 20-year Anniversary Logo.

Customer Service Representative, 2007 to August 2019 Provided administrative and executive support within a busy office. Answered phones and provided top-notch customer service, scheduled appointments; prepared and distributed all technical reports, spreadsheets, and weekly PowerPoint presentations.

Trained all CSR’s, dispatch, and new

management personnel.

Delegate incoming leads and other

potential customers appropriately.

Office Organization & Administration

Records & Database Management

Created an Business Emergency plan

Started a Recycling program

Act a liaison between office and field

personnel

Scheduling & Calendaring

Meeting facilitation

Party & Event Planning

Support and resolve any field

technician inquiries or

concerns.

Coordinate monthly

company-wide safety meetings.

Facilitate daily company

meetings

Recognize potential coaching

and training opportunities

Create a training curriculum

for new-hires.

SCOTT ROBISON’S COMPOUNDING Pharmacy – Tulsa, OK

Pharmacy Clerk – 2001-2006

Provided front counter customer service, cash-handling, light accounting work, assisted pharmacists with filing and organizational tasks, ordered pharmaceutical supplies and retail products.

Results:

Repeated recognition for high-quality work, organizational strength, and exceptional customer service delivery.

Excelled within deadline-intensive environments, ensuring the accurate and on-time completion of all projects.

Promptly executed word processing projects, including large-scale mailings, correspondence, and manuals.

Utilized independent judgment, decision-making abilities and high level of confidentiality.

Demonstrated a team-player attitude with office and field service personnel.

Edited and distributed job photos to appropriate 3rd party customers.

Utilized creative thinking and problem-solving skills

Suggested ways to improve customer service and followed through the implementation.

Education

Owasso High School – Owasso, OK

High School Diploma, 1998 (GPA: 3.5)

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