Case Manager Customer Service

Joseph Daniel Tautolo

**** ******** *** #***

San Jose, Ca 95117

Phone: 408-***-****

Objective Seeking a position where I may fully utilize my interpersonal skills and my customer service abilities to be a team player, and work hard to help achieve the company goals and expectations.

Abilities Experienced in making sure that I take care of the people I am helping to the best of my ability and knowledge, and also being attentive and respectful at all times. Helping the person to understand that I am here to assist them and will get them to the right people for the right answers if I am not able to help.

Medical Courier 11/2020-03/2021, 332 Tully Rd San Jose, Ca, 95113. Job duties included picking up Covid19 specimens from different locations and transporting boxes to a Lab In los angeles for testing.

Guest Services Agent 08/2019 to 03/2020, The Plaza Suites Silicon Valley, 3100 Lakeside dr. Santa Clara, Ca 95054 duties included checking guest in and out of Hotel. Making sure all areas were clean at all times. Assisting guest with anything needed to make their stay comfortable. Shuttle guest to and from airport.

Job Coach 01/2009 03/2015 Partnerships with Industry 7540 Metropolitan ave. San Diego, CA My job was to lead a team of 15 with special needs. In charge of taking clients to work and make sure they were being treated properly. Meet with their case manager and write up reports on each individual to help seek jobs for clients. Membership Manager, Customer Service Representatives 03/2007 09/2008 24 Hour Fitness 18760 Cox Ave Saratoga, CA 95070, San Jose, CA My Job Duties were to assist new members who were inquiring about a membership, offering special promotions, perks for the month. It was my duty to set up goals every month and to make sure we would reach our goal by the end of the month, hold team meetings, and support sales and goals for the month. Education History 08/1999-06/2003 William C Overfelt High School San Jose, CA High School Diploma Certifications Facilitator/ Conflict Manager East Side Union High School District

07/2019-Present Laurus College Online

campus

Available to start work immediately. References Available on Request.

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