Customer Service Representative

VB

VONNEL BECKER

****************@*******.*** 702-***-**** Las Vegas, NV 89119

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 30 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business. Cheerful and upbeat Customer Service Agent with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Customer Relations

Intuit QuickBooks

Conflict Resolution

Learning Strategies

Multitasking

Telephone EtiqueĴe

Operation Monitoring

Sales

Scheduling

Data Entry

Client Needs Assessment

Multi-Channel Contact Center Software

Product Knowledge

Customer Complaint Resolution

Appointment SeĴing

Customer Contact

Customer Billing

Quality Management

Good Communication Skills

Processing Item Returns

Refunds Exchanges and Adjustments

Client Base Retention

Vegas.com Las Vegas, NV

Customer Service Specialist

11/2016 - 08/2020

Consistently met service team sales targets and call handling quotas consistently.

Recommended improvements to products and services to mitigate complaints.

Executed on-time and under-budget project management on complex issues while updating customers on technician availability. Provided outstanding Customer service to new and long-standing customers by aĴending closely to concerns and developing solutions. Documented conversations with customers to track requests, problems and solutions.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Displayed strong telephone etiqueĴe, effectively handling difficult calls. Relayed productive customer feedback to marketing teams. Answered customers' questions and addressed problems and complaints in person and via phone.

Summary

Skills

Experience

PSI Las Vegas, NV

Customer Service Associate

02/2014 - 09/2016

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Documented conversations with customers to track requests, problems and solutions.

Shared detailed information regarding Exams options to help customers make decisions.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Educated customers on special pricing opportunities and company offerings.

Assessed customer needs and upsold products and services to maximize sales.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Delivered service and support to each customer, paving way for future business opportunities.

Gunderson High School San Jose, CA

High School Diploma

06/1981

Education and Training

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