Project Manager Office

CAITLIN QUINTANILLA

*** ****** *****, *******, ** 18337 · 917-***-****

********@*******.*** · https://www.linkedin.com/in/caitlin-quintanilla-b0a17562

Top notch professional with over 10 plus years of experience managing business relations and special projects at the senior management level. Serve as a primary point of contact and liaison between management, personal, client and vendors. Highly dependable, ethical, and reliable support specialist and leader that blend advanced organizational, technical, and business acumen. Work effectively with cross functional teams in ensuring operational and service excellence.

EXPERIENCE

MARCH 2019 – PRESENT

OFFICE MANAGER, PIERMONT BANK

•Develop organizational procedures and systems for office personnel, including filing, billing, assist with new hire onboarding include pre-hire background check and post-hire training and scheduling

•Responsible for all senior management calendar and troubleshoot scheduling conflicts as they arise; responsible for organizing both internal and external meeting using various channels such as in-person, video conference (Zoom, Microsoft Teams, Webex, etc.) and audio conference (conferencenow, Cisco Audio conferencing, etc.); assisting and organizing various clients/prospect events.

•Develop employee training module to align with organization employee retention and career development strategies

•Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement

•Responsible for vendor and visitor managements and propose enhanced policy and procedures where required.

JUNE 2013 – MARCH 2019

ASSOCIATE ADMIN SUPPORT MGR, COMMERCIAL DIRECT, hsbc bank usa na

•Employees on-boarding for both internal and external hired

•Serves as a liaison for various levels of management and internal support areas to facilitate information flow and provide planning and control support

•Supports senior management on various Human Resource related projects – payroll and timesheet correction, reduction in force process, year-end performance review process, training and development, etc.

•Various segment administration supports includes but not limited to: office projects, centralized expenses and accounts payable processing, office managements

•Employee time entry verification and mandatory core leave arrangement

•Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ corporate clientele and employees.

•Improve department efficiency through implementation of strategic workflow and process improvements.

•Arranged, scheduled, and coordinated all logistics and travel itineraries for 5+ senior executives.

NOVEMBER 2008 – JUNE 2013

ASSOCIATE PROJECT MANAGER, RETAIL BANKING AND WEALTH MANAGEMENT, hsbc bank usa na

•Create short-term and long-term objectives for the region in accordance with company goals and a consistent focus report.

•Assist and draft employee performance improvement plan to launch at the Regional level

•Assist with Senior Management on yearly succession plan strategies

•Provides financial, reporting, project and operational support for assigned area of the Region.

•Coordinate meetings and activities with other departments.

•Identify opportunities to automate or modify activities or procedures to increase efficiency and maintain a competitive advantage.

•Lead small scale Regional projects

EDUCATION

JUNE 2019

BACHELOR IN TECHNICAL MANAGEMENT – PROJECT MANAGEMENT,

devry university, new york

GPA = 3.5

JUNE 2019

BACHELOR IN TECHNICAL MANAGEMENT – HUMAN RESOURCE MANAGEMENT, devry university, new york

GPA = 3.5

JUNE 2004

CERTIFICATE – COMPUTER INFORMATION SYSTEM, QUEENSBOROUGH COMMUNITY COLLEGE, new york

GPA = 3.5

SKILLS

Well-rounded background in human resources, training, safety, operations, and consumer affairs.

Business Continuity planning, tracking and process.

IBM Business Analytic reporting system

Developing department targets and creating department objectives.

Experienced in writing and delivering presentations for executive meetings.

Microsoft Office - Access, Excel, Powerpoint Presentation, Outlook, Sharepoint and Word.

CRM Platform – Salesforce

Travel Management Program - Concur

Fiserv systems – Director, BPM and Premier

ACTIVITIES

City Harvest – Volunteer 2017 and 2018

LANGUAGE

Native in Mandarin

proficiency in Cantonese

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