Office Assistant Customer Service

Kelly Hargrove

Belleville, IL (***) *** - **** ***********@*****.***

Organized and efficient management professional with 20+ years of experience directing day-to-day multi-million-dollar business operations. Skilled at implementing new processes and procedures, handling accurate transactions, and holding ownership of customer service experiences. Seeking to transition customer service management experience into an administrative role.

AREAS OF EXPERTISE

Customer Service

Transaction Handling

Inventory Management

Team Leadership

Inbound Calls

Relationship Building

Time Management

Record Management

Microsoft Office Suite

Staff Development

Multi-Tasking

Collaboration

RECENT PROFESSIONAL EXPERIENCE

Dollar General Smithton, IL March 2014 – February 2021

Store Manager

Directed the day-to-day operations of a multi-million-dollar location

Ensured presentability and cleanliness of store to drive customer satisfaction

Managed large amounts of cash during cash transactions and bank deposits

Hired, onboarded, trained, and coached employees to meet store standards; developed future leadership through mentoring top talent

Prepared payroll and handled issues relating to payroll

Tracked and monitored inventory levels; ordered supplies, materials, and merchandise based on projected numbers

Led store through a massive remodel that included an expansion into new markets

Received numerous awards for yearly sales increases, shrink results, and customer service scores

Utilized collaboration and interpersonal skills to create a positive and teamwork-oriented environment

GameStop Shiloh, IL October 2000 – May 2013

Store Manager

Received several commendations and served as a top district performer in sales, shrink and turn-over

Implemented new processes and procedures to meet company initiatives regarding sales and customer service goals

Developed a collaborative environment that allowed for associate growth and leadership development

Ensured continuous improvement by implementing new company programs and training associates on new policies

Reviewed and monitored scheduling, purchases, and other expenses to maintain budget goals

Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs

Served guests via phone and in-personal to answer questions regarding products

Collaborated with senior leadership to resolve escalated issues and develop store goals

ADDITIONAL PROFESSIONAL EXPERIENCE

Washington State Attorney General Lacey, WA May 1997 – November 1997

Office Assistant

EDUCATION AND CERTIFICATIONS

Southwestern Illinois College Belleville, IL In-Progress

Nursing Prerequisites

South Puget Sound Community College Olympia, WA 1996 - 1999

General Studies

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