Operations Manager Occupational Health
Resume:
Jennifer
Clayton
OPERATIONS MANAGER
PROFESSIONAL SUMMARY
********@*****.***
Indianapolis, IN
14+ years in Operational Leadership. Proven customer-focused administrator with a systematic approach to problem solving and process improvement. Demonstrated ability to mentor and emerge effective teams and leaders. Strategic planning, interpersonal skills and metric focused has led to market growth and quality improvement.
Jennifer-askew-clayton-57903451
Relocating to GA July 2021
SKILLS
EDUCATION
B.S. Psychology
Ball State University
Graduated 2004
LEADERSHIP
Sigma Gamma Rho Sorority, IN
Board of Directors
Financial Secretary 2016-2020
Treasurer 2020-present
Budget & Planning Chair 2020-present
EXPERIENCE
Operations Director
Concentra Medical Center/ Indianapolis / 2017-Present
Acts as the face to current and perspective patients and employers for Occupational Health Facility, while demonstrating and promoting the company’s business model and values. Liable to deliver practice’s success and directly accountable for the Profit & Loss.
Monitors and drives key business and clinical metrics
Drives employee engagement to optimize workflow, quality of care and maximize patient experience for all disciplines
Works with Clinicians and Therapists in assessing center processes, to continuously improve care and overall experience
Responsible for all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning
Market leader 2019 & 2020 in overall metric performance and growth
Market leadership trainer for new and developing center managers.
Area Director
The Mentor Network/ Indianapolis / 2007-2017
Area operations leader of multiple service sites for Federally funded services provided to individuals with Intellectual & Developmental disabilities within residential and group home settings.
Managed a team of Program Directors, Site Managers, Wellness Nurses and Direct Care Professionals who managed care for 100+ individuals.
Accountable for regions census growth, utilization of services, cost reporting, training, risk management, regulatory compliance and family and client relationships.
Facilitated the opening of new business service line for 3 commercial program sites
Increase census growth year over year by 30%
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