Michael J. Black

**** **** **** **. *, ST. Petersburg, FL 33712

732-***-****

admkxr@r.postjobfree.com

OBJECTIVE

Professional and seasoned Sales Engineer who is seeking to utilize my experience and skills within a dynamic organization.

SUMMARY OF QUALIFICATIONS

• Over 2 years of experience in telecommunication industry.

• Extensive knowledge in both Avaya PBXs and the PSTN environment.

• Support Account Managers with pre and post sales.

• Project management of all current projects.

• Aptitude for communication and problem solving.

• ProQiciency in all Microsoft and Google applications, and Internet. PROFESSIONAL EXPERIENCE

8/2020 - Present Spectrum (contractor) Tampa, FL

Network Engineer

• Engineer all Innomedia ESBC devices for new installations.

•Remotely engineer all Innomedia devices to customer speciQications. Complete inbound and outbound test calls.

• Service Acceptance of completed new and MAC orders.

• Work to reduce backlog of Service Acceptance Que. ConQigure all devices (Innomedia and Audiocodes) for remote monitoring. 4/2016 – 8/2020 The Abadi Group Eatontown, NJ

Senior Design Engineer

• Pre-sales design of carrier service networks based upon client interaction with Sales.

o Work with Sales and Client to create multiple carrier solutions best suited to the clients’ needs.

o Complete system Demos for various hosted solutions as required.

• Project manage implementation of carrier services pre and post-sales o Management and coordination of technicians/engineers. o Single point of contact for customer, engineers, technicians, subcontractors and account managers during implementation.

5/2007 – 4/2016 Converge One Eatontown, NJ

Carrier Services Lead Project Coordinator

• Per sales design of carrier service networks ranging from POTS lines to SIP Trunks.

• Project manage implementation of carrier services pre and post-sale. o Schedule customer kick-off meetings to discuss network designs and quotes. o Management and coordination of technicians/engineers. o Single point of contact for customer, engineers, technicians, subcontractors and account managers during implementation.

3/2006 – 4/2007 Vonage Holmdel, NJ

Tier 3 Representative

• Work trouble tickets ranging from voice quality issues to internal locked orders.

• Responsible for completing all tickets within 24 hours of the Tier 3 que receiving them.

2/2004 - 11/2005 Monmouth Telecom Red Bank, NJ

Provisioner

• Provision all order for UNE-P requests.

• Provision any PRI requests assigned.

• Interface with Verizon GUI and ASR systems to process all New and MAC requests.

• Assist sales with network design for customers.

• Answer calls from customers for MAC work and trouble tickets.

• Open trouble tickets with underlying providers and Monmouth Telecom NOC center as required.

• Interface with billing to ensure accuracy.

5/1999 – 5/2003 AT&T Local Dayton, NJ

Provisioner

• Provision all switch orders utilizing AT&T GUI and COLR systems.

• Responsible to provision orders in all 108 switches east of Knocksville, TN (except NYC)

• Manage all critical dates and keep orders Qlowing from department to department within AT&T.

• Interface with local technicians to ensure site readiness.

• Assist with LNP as requested.

References

• Greg Mann: Vonage NOC manager.

• Cindy Weston: Abadi Group ofQice manager

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