Case Manager Customer Service
Resume:
Laura Dahl San Antonio, TX *****
***********@*****.***
210-***-**** (text only)
EXPERIENCE
Laura’s Renovations, San Antonio, TX — Self Employed Contractor
March 2007 - PRESENT
● Make initial customer contact and build positive rapport.
● Evaluate project, define scope of work and materials needed.
● Prepare estimated bids for customers.
● Demolish and dismantle structures in preparation for remodel.
● Carry out remodel tasks from beginning through finish; complete final inspection.
Providence Place, San Antonio, TX — Leadership- Direct Support Professional
MARCH 2015 - DECEMBER 2017
● Supervised clients with their dailies routine and coped with their behaviors
● Teach them about job skills and the future
● Transport to their jobs
● Teach how to live independently
HandsOn, San Antonio, TX — Behavior Communication
Specialist/ Case Manager
JUNE 2007 - APRIL 2012
● Supervised behaviors for individuals with multiple disabilities
● Made communication system and behavior plans
● Interacted with the parents/ guardians to discuss progress of each individual
● Supervised sta to ensure behavior plans and communication were carried out
● Responsible for documenting using form-6503 and behavior notes
● Managed a caseload of 13 Deaf and Blind clients
● Enrollment of new consumers
● Attendance in waiver seminars
● Management of individual service plans
● Write annual person directed plans with outcome, objective and strategies
● Manage and record progress of plans in monthly billing and OBJECTIVE
To secure a challenging
position in a reputable
organization to expand my
learnings, knowledge, and
skills.
SKILLS
● Exceptional finish
carpentry skills
● Safety-oriented
● Detail-oriented
● High-end residential
work
● Works well with a
team
● Works well
independently
● Over 20 years of
customer service
LANGUAGES
● English
● Sign Language
quarterly reports
● Discuss necessary changes on an interdisciplinary team regarding the level of care, individual service plans, level of need, and inventory for client and agency planning as required by waiver and annual sta ng.
Volunteers of America, Austin, TX — Lead Case Manager OCTOBER 1999 - APRIL 2007
● Managed a caseload of 25 Deaf and Blind clients
● Enrollment of new consumers
● Attendance in waver seminars
● Management of individual service plans
● Developed American Sign Language training for sta s
● Tracking billing utilizations review
EDUCATION
Sioux Falls School for the Deaf, Sioux Falls, SD — High School Diploma
Graduated May 1984
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