Warehouse Lead
Resume:
Nov **** - Dec 2017
Kory Dante Washington
Professional Summary
Skilled team player with the ability to adapt to various environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Skills
Organization
Multitasking Creative thinking
Verbal communication Prioritization
Customer relations Decision making
Conflict resolution
Experience
Warehouse Lead
Ajinomoto Foods - Joplin, MO
Led with positive approach and dedication to associate mentorship and customer satisfaction.
Used critical thinking skills to find solutions to complex problems and escalated serious concerns to general management.
Reviewed operations regularly to maintain strong quality assurance standards. Communicated information and updates via regular meetings and one-on-one support to continuously improve warehouse operations.
Monitored employee practices and corrected teams on insufficient safety practices. Held team accountable and coached through problems to address performance issues. Merchandiser
Southern Glazer's - Joplin, MO
Identified vendors and suppliers to source materials and elements required for displays. Defined, designed, and implemented creative visual merchandising strategies. Created appealing, eye-catching visual displays to lead customers through entire store. Changed displays to promote new product launches and reflect seasonal themes. Assembled new displays and products for regular promotions and special events. Consulted with store managers, associates and other staff to determine the optimal placement of products and displays.
Followed master plans when resetting displays and creating new exhibits to showcase specific items.
Kept work area organized and clutter-free.
Recommended, revised, or presented new design ideas with assistant merchandisers. Shift Manager
3401 Claire Danielle dr., Joplin, MO 64804
********@*****.***
Jan 2015 - Aug 2016
Macadoodles - Joplin, MO
Coordinated work handoffs and schedules with other Shift Managers. Evaluated performance of associates and mentored underperforming employees on ways to improve.
Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Analyzed productivity reports to manage overall performance. Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered. Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
Created menus, ordered groceries, and performed light housekeeping duties. Tracked labor, sales, and inventory and managed operations to maximize returns. Rental Coordinator
H&E Equipment Services - Pasadena, TX
Listened to customers, asked relevant questions, and recommended rental options to suit specific needs.
Resolved customer complaints personally to restore loyalty and maintain revenue. Achieved personal sales goals consistently and supported team accomplishments with dedicated pursuit of rental customer agreements.
Regularly cleaned, inspected, and maintained rental equipment for customer use. Processed returned items, including checking for damages and assessing fees. Prepared rental invoices, accepted payments, and tracked items. Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale.
Monitored the activities and performance of sales staff to immediately help with problems and maximize revenue.
Inventoried stock and reordered items to maintain the appropriate product levels. Resolved customer complaints and made sure customers received needed services from company.
Updated documentation for all safety checks and maintenance issues, noting equipment performance and problems.
Inspected equipment regularly to verify operability and performed required repairs or adjustments to restore functionality.
Maintained heavy equipment properly by performing periodic safety and operational checks.
Regulated water and air output from pumps and compressors for optimal operation. Complied with health and safety programs and regulations, including performing mandatory equipment inspections.
Completed basic upkeep such as adding fuel, lubricating parts and removing buildup from machine surfaces.
Inspected equipment before and after use to quickly detect maintenance and repair needs. Completed all required paperwork within anticipated timeframes. May 2013
Education
Certificate of Completion : Preventative Maintenance Aviation School of Maintenance - Houston, TX
Certified for AP Mechanic License Test
Music Education
Prairie View A&M University - Prairie View, TX
Fall 1997 - Spring 2001
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