Homemaker
Resume:
Candace Jeanette Robinson
Diligent and hardworking woman, seeking to obtain a position that will enable me to use my strong customer service skills, training experience and ability to work well with people as well as independently
35 Tuesday Court
Covington Ga 30016
***********@*****.***
1. Worked and trained in Customer service at the YMCA 7+ years 2. Worked and trained in call center setting for 4+ years 3. Demonstrated ability to functions e ectively as a team player as well as working independently to achieve objectives 4. Listens attentively and assess situations with well-considered solutions
5. Exceptional ability to establish professional relationships with people
Alorica (Macys), Work from Home — Customer Service Rep. October 2018 - May 2019
Taking a variety of inbound and outbound calls for Macys assisting customers with payments, shopping and reporting any shipping problems
No longer employed due to Alorica losing contract with Macys Convergent (Pepco), Atlanta, GA — Supervisor
October 2011 - November 2014
Started out as a Customer Service Agent taking 100-200 incoming calls in a call center setting answering a variety of customer utility bill questions, assisting with payments and reporting outage complaints Within one year was promoted to Escalations Representative and Subject Matter Expert(SME), 6 months after was promoted to Supervisor where along with continuing to take regular billing calls, I was responsible for taking Escalated calls, completing call backs, assisting with monitoring and coaching other CSR’s on their calls, loading monitors on spreadsheets, being available as floor support to all agents as well as assisting in the completion of payroll
Premier South Medical, Atlanta — Medical Assistant October 2010 - January 2011
Reported to and worked with an o ce manager assisting with treatment of patients. Treatments including hot and cold pads for pain, ultrasound, inversion table and decompression table, setting and verifying appointments and using and explaining how to use tens units and verifying insurance
Dr, Shawn Jones Chiropractor (Externship then hired part- time) SKILLS
1. Empathy
2. Adaptability
3. Clear Communication
4. E ective Listening
5. Patience
AWARDS
Presidents List
Ambassador List
LANGUAGES
English
EDUCATION
Everest Institute, Decatur, GA — Diploma
2010 Medical Assistant.
Cedar Grove, Ellenwood, GA — Diploma
2004 High School
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