Office Assistant Customer Service
Resume:
Tyrone A.
McPhatter
Tarpon Springs, FL
*********@*****.***
Objective:
My career objective is to secure a long-standing position with an innovative and progressive organization where I may apply my current skills set while continuing to develop the knowledge, skills, and aptitude desirable in today’s employment marketplace. I am seeking opportunities for stimulating learning, creativity, and growth in a multi-faceted environment. Education: Associates Degree – General Studies.
Guilford Technical Community College, 2008-2010
Professional Profile:
Office Assistant, Carlton Fields
● Assist in day to day filing, and printing for associates within th firm.
● Use mailing systems as well as courier transports when directly shipping official paperwork. Supporting staff while making sure to respect confidentiality rules through HIPPA.
● Offer great customer service whenever needed.
Fulfillment Department, Kaleidoscope, 2017
● Hand sort mail, packaging, sorting of mail to be shipped via Via FedEx or USPS
Customer Service Specialist, 24/7 Intouch, 2016,
● Answer inbound calls with the highest enthusiasm, assisting our clients.
● Gained the knowledge of the Avia systems to achieve the highest quality of customer service skills to assist in troubleshooting.
● Track packages and assist customer needs in a timely manner.. Behavioral Health Specialist/Certified Medication Aide, 2013-2016, Central Virginia Training Center, Lynchburg, Virginia
Worked closely with licensed medical staff in assisting individuals with special needs in an institutional setting. Qualified to dispense medications, record administration, and quantify accurate dispense through counting and control.
Provided instruction, training, and supervision to assist individuals with activities of daily living. Recorded outcomes documentation and progress.
Provided crisis intervention, crisis management/de-escalation, and conflict resolution through systematic approaches to problem solving and client satisfaction.
Stockroom Operator, 2012-2013, Cintas Inc., Lynchburg, Virginia
Performed logistical operations and quality control functions necessary for shipping and dispense of company products.
Followed OSHA standards for proper sanitation, disposal, and environmental safety.8
Performed computer functions related to logistical data management and tracking of merchandise, equipment, and supplies.
Community Liaison, 2009-2013, The Empowerment Center, Greensboro, North Carolina
Conducted field and telephonic client assessments for treatment planning and individualized services.
Performed telephonic outreach functions to enhance customer satisfaction and retention and increase client base.
Acted as First-Responder in crisis situations deploying crisis intervention, management, analysis, and resolution.
Office Assistant, 2003-2009, Pathways Habilitative Services, Inc., Raeford, North Carolina
Performed payroll and billing functions for Medicaid reimbursement.
Conducted telemarketing functions to increase client base.
Performed functions related to recruitment, hiring, training, and supervision of employees.
Participated in random audits with outcomes success of 90-100% accuracy.
Maintained contact with client base to ensure satisfaction of services and retention of clientele.
*References are available upon request.
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