Manager Banquet

Naci Hocalar

727-***-**** ********@*****.*** *** Sterling Lake Drive Ocoee, Florida 34761

SUMMARY

Pragmatic Senior Banquet Manager with strong people skills. Proactive leader with strengths in communication and collaboration. 40+ years of experience in the professional food and service industry with 25 in a managerial role.

SKILLS

Certified First Aid/CPR Inventory management Customer service

Project organization Operational improvement

EXPERIENCE

Senior Banquet Manager

400 Mandalay Avenue Clearwater Beach, FL Colombia Sussex / Jan 2015 to Mar 2020

Team management

Planning and coordination

Problem resolution

Experienced Microsoft Suite user (Excel and Word)

Multilingual (fluent in Turkish and Albanian, novice in Spanish)

Communicated with external vendors such as florists and musicians to plan details and guide events from the beginning to end.

Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.

Developed highly effective wait staff and kitchen personnel through continuous mentoring and training sessions.

Coordinated with employees to arrange tables, chairs and other equipment needed. Ordered necessary items to meet customer needs and specifications.

Supervised food preparation, delivery and quality to ensure guest satisfaction for multiple events simultaneously.

Responsible for cost cutting by continuously tracking drink expenses and allocating funds to more popular items.

Responsible for 35-50 employees at any given moment.

Chiefly responsible for the food and beverage department which generated 4.5MM in revenue in FY2019.

Restaurant and Outlet Manager

400 Mandalay Ave Clearwater Beach, FL

Hilton Hotels and restaurants/ Apr 2010 to Jan 2015

Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Updated computer systems with new pricing and daily food specials.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Responsible for 50-75 employees at any given moment.

Rated the #1 Hilton Hotel in banquet service in the United States in 2014.

EDUCATION AND TRAINING

Bachelor of Arts: Accounting And Business Management Queens College Of The City University Of New York Jun 1982 Flushing, NY

CERTIFICATIONS

ServSafe

Amadeus (Invoice Generating Program for Hospitality Industry) Micros Point of Sale

Aloha Point of Sale

Delphi (Invoice Generating Program for Hospitality Industry)

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