Customer Service Underwriter

Cassandra Stewart admkrc@r.postjobfree.com

Allentown, PA 18103 484-***-****

OBJECTIVE:

Skilled and enthusiastic insurance professional with 10+ years of experience in various roles within the industry. Looking for an underwriting position where I can apply my breadth of knowledge and experience, while enhancing my skillset.

CORE COMPETENCIES:

-Self-starter with ability to handle heavy workload

-Superb communication skills

-Detail- and customer service oriented

-Time management and organization

-Negotiating tactics

-Relationship building

EXPERIENCE:

Repwest Insurance,Ivyland,PA

Claims II Adjuster April 08,2019-April 10,2020

- Investigate and adjudicates claims within designated authority

Verified coverage, established, and maintained reserves, secure recorded statements

Involve outside experts when needed

Establish contact with all parties involved

1evaluate and negotiate settlements

Respond to intercompany arbitration

Nationwide Insurance, Harleysville, PA

Commercial Underwriter, January 2017 – April 04,2019

-Review new business and renewals in New York territory in order to determine insurability based on corporate guidelines and standards

-Attain profitable results across all standard commercial lines of business including Workers Comp, Auto, Property, General Liability, and Umbrella – through customer service, product recommendation, and turnaround time

-Negotiate pricing and coverage terms to strengthen agency relationships

-Partook in a rigorous and comprehensive underwriting training program that encompassed underwriting concepts, lines of business, appetite, file documentation, resource utilization, etc.

Liberty Mutual, Allentown, PA

Senior Subrogation Resolution Specialist, 08/13-01/17

-Conducted file and claims review to make an informed decision regarding liability, and if monies are recoverable from at-fault parties

-Negotiated liability percentages and settlements with third parties, and ensured payments were received and issued based on the agreed amounts

-Communicated with insured and third parties in order to ensure that that recovery process and claim status was understood, and obtained necessary documentation such as witness statements, to assist with recovery process and investigations

Rose International – Liberty Mutual, Allentown, PA

Insurance Assistant, 08/12-08/13

-Reviewed claims to determine percentage of insured’s liability in auto accidents, obtained third party carrier information, and filed first reports of loss

-Initiated subrogation process by issuing a demand to third part carriers for monies paid out, and outsourced demands to collection agencies when criteria for in-house collection was not met

The Hartford, Allentown, PA

Auto/Home Insurance Analyst, 09/08-06/12

-Provided customer service to insureds by handling customer requests, providing recommendations for coverages and services, and processing billing payments

-Underwrote personal lines policies to ascertain that corporate guidelines were met, and requirements were fulfilled

EDUCATION:

-DWIGHT MORROW HIGH SCHOOL, Liberal Arts 1989

-KAPLAN UNIVERSITY 2006

Licensed Held in The Following States:

Connecticut New Mexico Wyoming

Delaware North Carolina

Georgia Oklahoma

Kentucky Rhode Island

Louisiana South Carolina

New Hampshire Vermont

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