Service Manager Customer
Resume:
KATHY J. JOHNSON
Appleton, WI *4911
E-mail: ***********@******.***
SALES - MARKETING
Experienced Sales, Retail and Management
WORK EXPERIENCE
Trusted Advisor Batteries Plus Bulbs Appleton, WI 2019 to Present
• Customer service, Merchandising and Sales
• Cellphone and Device Repair
• Lighting, Batteries, Cellphone Accessaries and Numerous Merchandise
• Battery Installation in Cars, Trucks, Watches, Key Fobs, Cellphones and Devices
• Program and Cut Keys and Fobs
• Fill and Charge PowerSport Batteries
Team Member Target Grand Chute, WI 2017 to 2019
• Customer service, merchandising and advanced cashier
• General Merchandise Expert
• Price Accuracy Price Change and Clearance
• Electronics Plus Team Member Phone Sales and Activation
• Ship from Store Fulfillment
Team Member Goodwill NCW Grand Chute, WI 2016 to 2018
• Customer service, merchandising and advanced cashier
• Training of new team members
• Responsible for ordering some of the new goods
• Was able to help launch reStitch our women's online store
• Filled in at the new goods warehouse distribution center for two months Owner/Operator Time on Our Hands Crafts, Appleton, WI 2008 to 2014
• Customer service and sales in the store
• Responsible for all retail on the floor, merchandising, orders, shipping
• Designed wide variety of arts, crafts, and specialty handcrafted items
• Directed classes for knitting, crocheting, painting, jewelry, kids crafts and small crafts
• Farmer’s Market booth set up and sales
• Responsible for purchasing craft supplies and office materials Graphic Design – Freelance Independent Contractor, Appleton, WI 2010 to 2014
• Responsible for updating various websites and social media including Facebook, Pinterest, and Twitter to better market the employer/business
• Magazine, newspaper, and brochure layout utilizing Photoshop, Indesign and Illustrator Manager Michael’s Arts and Crafts, Appleton, WI 2008 to 2011
• New store set up and opening
• Organized and set up merchandise displays on the sales floor
• Certified Custom Framer
• Award winning customer service manager
• Taught knitting, crocheting, painting, jewelry, kids crafts and small craft classes
• Responsible for opening and closing procedures for the store Sales Bernina Sewing Machines, Appleton, WI 2008 to 2011
• Sales and customer service of high end sewing machines
• Contacted customers through e-mail by sending them newsletters and various promotions
• Proficient using Constant Contact
• Taught sewing classes and sewing machine demos
• Created store displays and samples
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