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Service Manager Customer

Location:
Appleton, WI, 54911
Posted:
May 20, 2021

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Resume:

KATHY J. JOHNSON

**** * ****** **

Appleton, WI *4911

920-***-****

E-mail: admkpb@r.postjobfree.com

SALES - MARKETING

Experienced Sales, Retail and Management

WORK EXPERIENCE

Trusted Advisor Batteries Plus Bulbs Appleton, WI 2019 to Present

• Customer service, Merchandising and Sales

• Cellphone and Device Repair

• Lighting, Batteries, Cellphone Accessaries and Numerous Merchandise

• Battery Installation in Cars, Trucks, Watches, Key Fobs, Cellphones and Devices

• Program and Cut Keys and Fobs

• Fill and Charge PowerSport Batteries

Team Member Target Grand Chute, WI 2017 to 2019

• Customer service, merchandising and advanced cashier

• General Merchandise Expert

• Price Accuracy Price Change and Clearance

• Electronics Plus Team Member Phone Sales and Activation

• Ship from Store Fulfillment

Team Member Goodwill NCW Grand Chute, WI 2016 to 2018

• Customer service, merchandising and advanced cashier

• Training of new team members

• Responsible for ordering some of the new goods

• Was able to help launch reStitch our women's online store

• Filled in at the new goods warehouse distribution center for two months Owner/Operator Time on Our Hands Crafts, Appleton, WI 2008 to 2014

• Customer service and sales in the store

• Responsible for all retail on the floor, merchandising, orders, shipping

• Designed wide variety of arts, crafts, and specialty handcrafted items

• Directed classes for knitting, crocheting, painting, jewelry, kids crafts and small crafts

• Farmer’s Market booth set up and sales

• Responsible for purchasing craft supplies and office materials Graphic Design – Freelance Independent Contractor, Appleton, WI 2010 to 2014

• Responsible for updating various websites and social media including Facebook, Pinterest, and Twitter to better market the employer/business

• Magazine, newspaper, and brochure layout utilizing Photoshop, Indesign and Illustrator Manager Michael’s Arts and Crafts, Appleton, WI 2008 to 2011

• New store set up and opening

• Organized and set up merchandise displays on the sales floor

• Certified Custom Framer

• Award winning customer service manager

• Taught knitting, crocheting, painting, jewelry, kids crafts and small craft classes

• Responsible for opening and closing procedures for the store Sales Bernina Sewing Machines, Appleton, WI 2008 to 2011

• Sales and customer service of high end sewing machines

• Contacted customers through e-mail by sending them newsletters and various promotions

• Proficient using Constant Contact

• Taught sewing classes and sewing machine demos

• Created store displays and samples



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