CURRICULUM VITAE

Steven R Osborne

** ********** **

Ottawa, Ontario

K2L 2C9

Cell: 613-***-****

E-mail – admkfr@r.postjobfree.com

WORK EXPERIENCE

September 2020 – Present

Sam Remo Lighting

Stittsville Ontario

Job Description: Warehouse and Sales

Responsibilities:

-Sales

-Customer Service

-Warehouse manager

-Shipper and Receiver

-Lift operator

-Picker

-Driver to provide products to customers

-Packing products

May 2017 – July 2020

P&R Services

Ottawa, Ontario

Job Description: Commercial Installer and mover

Responsibilities:

-Accommodation for CIC, CBSA, ENV Canada, DND, others.

-Driver, cube van and 5 Ton

-Load and unload cube van

-Assemble and disassemble office desks, ergotrons, sit stands, chairs, setup walls install and uninstall computers.

-Move cabinets, lockers, desks or anything within the office space

April 2016 – Nov 2017

Securitas Security – (Ciena and Ericcson)

Ottawa, Ontario

Job Description: Security Agent

Responsibilities:

-Monitor PTV cameras

-Monitor Chubb’s console

-Monitor C*Cure monitor

-Report writer for incidents

-Perimeter security and internal building security

-First Aid responder

October 2016 – February 2017 (4-month contract)

Adecco (@Lee Valley tools) and Randstad (@Cisco Systems Co.)

Ottawa, Ontario

Job Description: Warehouse/shipping and receiving

Lee Valley Tools

- Pick orders

- Operate packing system (taper)

- Operator of garbage compactor

- Load, unload and move products and materials by hand or with basic material handling equipment

- Package products for shipment

Cisco

- Receive packages using AST system

- Pick orders and stock Monitor Chubb’s console

- Operate computerized inventory control systems

- Load, unload and move products and materials by hand or with basic material handling equipment

- Wrap goods

- Make labels and attach to goods

- Organize and maintain inventory

- Deliver goods

- Fill packing slips via FedEx for national and international

June 2004 – July 1st, 2015

CGI

Ottawa, Ontario

Job Description: Service Delivery Consultant

Responsibilities:

-Incident management consultant for many clients

-Interface with client to resolve issues quickly.

-Review and approve all production changes on daily/weekly bases

-Review all process and procedures and update and amend when needed

-Provide reports such as client stats (weekly), problem management stats (weekly/monthly), and other ad-hoc reports

-On-call person for all major incidents

-Review with problem management after major issues and identify and correct so issues do not reoccur.

-Help in any way with back end towers when needed.

-Infoman, Pulse and other ticketing systems based on client

-Top Secret Clearance

-Help desk, Support MGT

-Microsoft office

June 1999 - 2004

Canada Post Corporation

Ottawa, Ontario

Job Description: Programmer analyst for Business Integration

Responsibilities:

-Worked on faze 0 project ERP/SAP using MDM

-Maintained the application view using Designer 2000

-Maintained the Canada Post intranet web page for business Integration

-Work with co-workers who use Zachman Framework to ensure proper integration and processes

-librarian of ICD documents and SLA’s

-conducted “to be” scenarios as to the current architecture to the future architecture

-Validator of hardware and applications to ensure that there is no impact to the corporation for implementation

April 1994 – JUN 1999

Canada Post Corporation

Ottawa, Ontario

Job Description: Business Analyst for Production Services

Responsibilities:

-Image Management / Offsite Media Storage Rep

-Managed billing, problems and upgrades

-Contract administrator

-Budget administrator

-Managed and upgrade OPCA to control-m for batch processing

-Assisted in 2 major projects for upgrading applications (Huron and Pyramid)

-Maintained the monthly service level agreements

-IT Operations

-Performance reports for all applications

-Cost benefits analysis

-Production co-ordinator for new systems, applications

-Converted applications from Microfilm to CD-ROM

-Change management co-ordinator

-Production Services approver for changes to applications, network or system

-Worked with Microsoft packages, Lotus Notes, Project, Word, Microsoft access, Freelance and others.

November 1993- APR 1994

Canada Post Corporation

Ottawa, Ontario

Job Description: Officer Production Operations

Responsibilities:

- Managing billing, problems and upgrades.

- Supervisor of OCC (Operations Control Centre)

- PC (production control) and OMF (Mainframe Ops).

- Creation of staff schedule

- Maintaining TCS (work hours), green forms (holidays, sick days, etc), and staff.

- Training / overview of DSO (data services operations). - creating documentation for operations

September 1989 - NOV. 1993

Canada Post Corporation

Ottawa, Ontario

Job Description: Production Programmer

Responsibilities:

- Monitoring JES3 system (IBM 3090) and monitoring production batch jobs.

- Knowledge in MVS, TSO, OPCA, OMEGAMON, ISPF, TSCF and VM - working with support groups in analysing failures.

- Monitoring all CICS regions and IDMS regions.

- Monitoring VAX.

- IPL (initial program loading).

- Working in change control and change management/infoman and scheduling.

- Upgrading knowledge on personal computers via online courses.

December 1988 - Sept. 1989

Canada Post Corporation

Ottawa, Ontario

Job Description: Computer Operator

Responsibilities:

- Monitoring tape drives, working with Dbase, Word Processing and Harvard Graphics

- Mounting cartridges and Reel to Reel tapes.

Cleaning drives and Laser Printers (3800, IMPACTS AND 3820 PRINTERS)

- Printing using special forms, Managing Mail room and distribution

EDUCATION

1988-1989 Algonquin College

1500 Baseline Road

Ottawa, Ontario

Received Computer Operator Diploma

1982-1986 A.Y Jackson Secondary School

Kanata, Ontario

Secondary School Graduation Diploma

Courses taken –

2018 – DZ air license

2017 Nov – WHMIS AND Fall Protection (FP)

2017 -Electrical fires, ESD, Fire safety, Hazardous Communications, Health and Safety, Human rights, Radio Frequency, Slip and trip, Security Sally

2016 CPR and Security (@ Securitas)

1988 – 2015 - Microsoft Office, UNIX, Project Management, Workshop Fundamentals, Datacom and Networks (TCPIP, SWITCHES - Routers, Token rings), PeopleSoft, AmiPro and Web site creation. Management Essentials, Anger Management, Security Awareness, AODA (course on disability), CPMF

Other:

- Received a Bravo award for work well done on phase 0 of ERP/SAP project (2004).

- Completed training and certificate to drive lift in 2020.

Contact this candidate