CURRICULUM VITAE
Steven R Osborne
Ottawa, Ontario
K2L 2C9
Cell: 613-***-****
E-mail – admkfr@r.postjobfree.com
WORK EXPERIENCE
September 2020 – Present
Sam Remo Lighting
Stittsville Ontario
Job Description: Warehouse and Sales
Responsibilities:
-Sales
-Customer Service
-Warehouse manager
-Shipper and Receiver
-Lift operator
-Picker
-Driver to provide products to customers
-Packing products
May 2017 – July 2020
P&R Services
Ottawa, Ontario
Job Description: Commercial Installer and mover
Responsibilities:
-Accommodation for CIC, CBSA, ENV Canada, DND, others.
-Driver, cube van and 5 Ton
-Load and unload cube van
-Assemble and disassemble office desks, ergotrons, sit stands, chairs, setup walls install and uninstall computers.
-Move cabinets, lockers, desks or anything within the office space
April 2016 – Nov 2017
Securitas Security – (Ciena and Ericcson)
Ottawa, Ontario
Job Description: Security Agent
Responsibilities:
-Monitor PTV cameras
-Monitor Chubb’s console
-Monitor C*Cure monitor
-Report writer for incidents
-Perimeter security and internal building security
-First Aid responder
October 2016 – February 2017 (4-month contract)
Adecco (@Lee Valley tools) and Randstad (@Cisco Systems Co.)
Ottawa, Ontario
Job Description: Warehouse/shipping and receiving
Lee Valley Tools
- Pick orders
- Operate packing system (taper)
- Operator of garbage compactor
- Load, unload and move products and materials by hand or with basic material handling equipment
- Package products for shipment
Cisco
- Receive packages using AST system
- Pick orders and stock Monitor Chubb’s console
- Operate computerized inventory control systems
- Load, unload and move products and materials by hand or with basic material handling equipment
- Wrap goods
- Make labels and attach to goods
- Organize and maintain inventory
- Deliver goods
- Fill packing slips via FedEx for national and international
June 2004 – July 1st, 2015
CGI
Ottawa, Ontario
Job Description: Service Delivery Consultant
Responsibilities:
-Incident management consultant for many clients
-Interface with client to resolve issues quickly.
-Review and approve all production changes on daily/weekly bases
-Review all process and procedures and update and amend when needed
-Provide reports such as client stats (weekly), problem management stats (weekly/monthly), and other ad-hoc reports
-On-call person for all major incidents
-Review with problem management after major issues and identify and correct so issues do not reoccur.
-Help in any way with back end towers when needed.
-Infoman, Pulse and other ticketing systems based on client
-Top Secret Clearance
-Help desk, Support MGT
-Microsoft office
June 1999 - 2004
Canada Post Corporation
Ottawa, Ontario
Job Description: Programmer analyst for Business Integration
Responsibilities:
-Worked on faze 0 project ERP/SAP using MDM
-Maintained the application view using Designer 2000
-Maintained the Canada Post intranet web page for business Integration
-Work with co-workers who use Zachman Framework to ensure proper integration and processes
-librarian of ICD documents and SLA’s
-conducted “to be” scenarios as to the current architecture to the future architecture
-Validator of hardware and applications to ensure that there is no impact to the corporation for implementation
April 1994 – JUN 1999
Canada Post Corporation
Ottawa, Ontario
Job Description: Business Analyst for Production Services
Responsibilities:
-Image Management / Offsite Media Storage Rep
-Managed billing, problems and upgrades
-Contract administrator
-Budget administrator
-Managed and upgrade OPCA to control-m for batch processing
-Assisted in 2 major projects for upgrading applications (Huron and Pyramid)
-Maintained the monthly service level agreements
-IT Operations
-Performance reports for all applications
-Cost benefits analysis
-Production co-ordinator for new systems, applications
-Converted applications from Microfilm to CD-ROM
-Change management co-ordinator
-Production Services approver for changes to applications, network or system
-Worked with Microsoft packages, Lotus Notes, Project, Word, Microsoft access, Freelance and others.
November 1993- APR 1994
Canada Post Corporation
Ottawa, Ontario
Job Description: Officer Production Operations
Responsibilities:
- Managing billing, problems and upgrades.
- Supervisor of OCC (Operations Control Centre)
- PC (production control) and OMF (Mainframe Ops).
- Creation of staff schedule
- Maintaining TCS (work hours), green forms (holidays, sick days, etc), and staff.
- Training / overview of DSO (data services operations). - creating documentation for operations
September 1989 - NOV. 1993
Canada Post Corporation
Ottawa, Ontario
Job Description: Production Programmer
Responsibilities:
- Monitoring JES3 system (IBM 3090) and monitoring production batch jobs.
- Knowledge in MVS, TSO, OPCA, OMEGAMON, ISPF, TSCF and VM - working with support groups in analysing failures.
- Monitoring all CICS regions and IDMS regions.
- Monitoring VAX.
- IPL (initial program loading).
- Working in change control and change management/infoman and scheduling.
- Upgrading knowledge on personal computers via online courses.
December 1988 - Sept. 1989
Canada Post Corporation
Ottawa, Ontario
Job Description: Computer Operator
Responsibilities:
- Monitoring tape drives, working with Dbase, Word Processing and Harvard Graphics
- Mounting cartridges and Reel to Reel tapes.
Cleaning drives and Laser Printers (3800, IMPACTS AND 3820 PRINTERS)
- Printing using special forms, Managing Mail room and distribution
EDUCATION
1988-1989 Algonquin College
1500 Baseline Road
Ottawa, Ontario
Received Computer Operator Diploma
1982-1986 A.Y Jackson Secondary School
Kanata, Ontario
Secondary School Graduation Diploma
Courses taken –
2018 – DZ air license
2017 Nov – WHMIS AND Fall Protection (FP)
2017 -Electrical fires, ESD, Fire safety, Hazardous Communications, Health and Safety, Human rights, Radio Frequency, Slip and trip, Security Sally
2016 CPR and Security (@ Securitas)
1988 – 2015 - Microsoft Office, UNIX, Project Management, Workshop Fundamentals, Datacom and Networks (TCPIP, SWITCHES - Routers, Token rings), PeopleSoft, AmiPro and Web site creation. Management Essentials, Anger Management, Security Awareness, AODA (course on disability), CPMF
Other:
- Received a Bravo award for work well done on phase 0 of ERP/SAP project (2004).
- Completed training and certificate to drive lift in 2020.