Office Assistant Service Representative and Housekeeping

T'nell Doughty New York, NY 929-***-**** *************@*****.***

SUMMARY

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and a positive and upbeat mentality. Familiar with EPIC and Microsoft Office, type 38 WPM. Knowledgeable of HIPAA Guidelines, Trauma-Informed Care. Known as efficient and organized.

EXPERIENCE

HI International USA, New York, NY September 2014-December 2018

Front Desk Lead/Reservations Manager

Provided an enhanced guest experience for over 700 guests.

Greeted customers, answered general questions.

Built an effective team and streamlined operations by dividing tasks relating to arriving guests and housekeeping.

Sodexo Foundation, New York, NY October 2013-March 2014

Housekeeping Room Attendant

Cleaned bathrooms, hallways, and all amenities to a high standard

NYCHA, Bronx, NY April 2011-December 2012

Caretaker J

Maintained and cleaned in and around buildings by sweeping, mopping, scrubbing and prioritizing safety at all times.

Trained employees by ensuring strict compliance for NYCHA policies and procedures

Concepts of Indolence, New York, NY December 2007-August 2011

Personal Care Assistant

Transported clients for medical appointments and grocery shopping.

Helped maintain daily living standards by assisting with personal hygiene, etc.

U-Haul Moving & Storage, Bronx, NY March 2003-May 2006

Customer Service Representative/Assistant Manager

Informed customers about billing procedures, processed payments and provided payment options setup.

Evaluated account information to assess current issues and determine potential solutions.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

EDUCATION AND TRAINING

Patient Service Representative, Grace Institute, New York, NY March 2020

Medical Office Assistant, Ashworth College, Norcross GA September 2019

Mandated Reporter, NYS Office of Children & Family Services September 2019

Foundations of Health and Safety, NYS Office of Children & Family Services September 2019

Supervision of Children, NYS Office of Children & Family Services September 2019

Food Handler, Food Handler Solutions 02 February 2019

OSHA 10 General Industry Safety And Health, United Alliance Services Corp. September 2017

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