Sales /Office Manager Front/Operations

RESUME

SARMA.K

Kotagiri. The Nilgiris,

Tamil Nadu

Email:*****.**@*****.***

Ph No: +919*********

PROFESSIONAL OBJECTIVE

To work in a highly competitive atmosphere that would provide scope for growth and innovation. To create a desirable & conductive atmosphere for customers & colleague while serving.

ACADEMIC PROFILE

Diploma in Catering Technology & Hotel Management from Indian Institute of Catering Technology & Hotel Management, Tanjore.

Higher Sec. from Green Valley Matriculation Higher Secondary School, Kotagiri.

WORK EXPERIENCE

Worked as Operation Manager at Live Grand Hotels, Yercaud Since Mar '2020

Worked as Operation Manager at Visthara Inn, Hosur Since Nov 2018 to Feb' 2020

Worked as Front Office Manager at Zone By The Park Coimbatore Since Sep’2017 to till July 2018

Worked as Operation Manager at Orange Pekoe Kotagiri Since Sep’2016 to till Aug 2017

Worked as Asst. Sales Manager at Clarion Coimbatore (Gokulam Park) SinceMay’2015 to July’2016.

Worked as Front Office Manager and Heading Sales at Hotel The Arcadia, Coimbatore Since Jan’ 2012 to Feb 2014.

Worked as Duty Manager at Heritage Inn, Coimbatore since April 2007 to September 2011.

Worked as a Front Office Associate in TAJ Garden Retreat Madurai Since July 2004 to April 2007

Worked as Front Office Asst. in Heritage Inn Hotel, Coimbatore since July 1997 to June 2004

SEMINARS & CONFERENCE

“Emerging Trends in Hospitality Industry” in Karpagam Arts and Science College, Coimbatore.

“Train the Trainers” Program in TAJ

ACHIEVEMENTS

Quality Consciousness Award2004 (Heritage Inn)

Best Employee of the Year 2006 (TAJ Garden Retreat)

Current Job Profile:

Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP Guests, Hotel Events.

Overseeing the development and implementation of departmental strategies and ensuring implementation of the brand service strategy and brand initiatives.

Increasing Revpar and gaining market share versus our competitive set through an aggressive direct sales effort and strategic e-commerce sales and marketing efforts.

Utilizing revenue management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

Creating and implementing promotions to attract new business travel accounts and stimulate repeat business.

Preparing effective correspondence and rate agreements with clients and maintaining internal booking reports.

Analyzing and solicit RFP's ensuring the hotel Meets/Exceeds Management and Owner Revenue/Profit Goals and Expectations.

JOB PROFILE: SALES

Setting individual sales targets with sales team

Coordinating sales action plans for individual sales Executives

Overseeing the activities and performance of the sales team

Monitoring the achievement of sales objectives by the sales team

provide feedback, support and coaching to the sales team, planning and direct sales team training

co-ordinate and monitor online sales activity

investigate lost sales and customer accounts, forecast annual, quarterly and monthly sales revenue

help prepare budgets, control expenses and monitor budgets

maintain inventory control and conduct market research and competitor and customer analysis

cultivate effective business relationships with executive decision makers in key accounts

PERSONAL PROFILE

Date of birth : 05.12.1979

Sex : Male

Marital Status : Single

Father’s Name : G.R.Kari

Permanent Address : Gundada Village & P.O

Kotagiri - 643217.

The Nilgiris

Language Known : English, Tamil & Kannada.

REFERENCE

Mr.J. Ravi

Managing Director

Heritage Inn

Coimbatore.

Signature

Date:20/05/2021

Place:Coimbatore

(SARMA.K)

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