JOVELYN VILLACRUZ JANER

Purok * Sta. Rosa Norte, Jose Panganiban, Camarines Norte

Contact No. 091********/092********

E-mail Address: admk9h@r.postjobfree.com

OBJECTIVE

To obtain a position where I can utilize my analytical skills, related experiences and acquired capabilities and will provide an opportunity for personal and professional growth.

CAREER QUALIFICATIONS

More than seven years of banking experience well equipped with trainings and seminars.

With strong analytical and grammatical skills.

Extensive knowledge on banking transactions.

In-depth background in evaluating reports and transaction documents.

Above average English oral and written communication skills

Self-motivated, dependable, and versatile.

PROFESSIONAL EXPERIENCE

BILLING CLERK/ACCOUNTING/FINANCE OFFICER/COMPLIANCE OFFICER

BARRIOS-BUSIÑOS MEDICAL CLINIC AND HOSPITAL March 2016-present

Purok 1 Sta. Rosa Norte, Jose Panganiban, Camarines Norte

Work Description:

1.Monitor daily cash transactions including accounts receivables and employees’ cash advances.

2.Prepare patient’s billing/statements of account prior to discharge.

3.Prepare employees’ payroll every 15th and 30th of the month.

4.Monitor accounts receivables from Philhealth and prepare receipts of the same upon payment.

5.Maintain, update and keep records of the compliance documents and licenses for the Department of Health (DOH) and Philippine Health Insurance Corporation (Philhealth) of the hospital.

6.Communicate with various agencies connected to the operations of the hospital through letters, e-mails and phone.

7.Perform other duties assigned by the management.

CUSTOMER SERVICE REPRESENTATIVE

(AT&T ACCOUNT)

SUTHERLAND GLOBAL SERVICES, INC. May 2013 to December 2013

IT Park, Prov’l Capitol Complex, Cadlan, Pili, Camarines Sur

Work Description:

8.Answer, explain and resolve US customer’s concerns regarding their TV, internet and home phone billing issues.

9.Entertain customer’s queries about AT&T services.

10.Encourage US customers to purchase AT&T TV, internet and home phone services.

TECHNICAL SUPPORT PROFESSIONAL I

(HEWLETT-PACKARD ACCOUNT)

STREAM GLOBAL SERVICES, INC. November 2012 to March 2013

Worldwide Corporate Center, Shaw Blvd., Mandaluyong City

Work Description:

1.Accept inbound calls from US customers, troubleshoot and resolve their computer issues over the phone.

2.Upsell computer’s warranty extension.

MICROFINANCE SUPERVISOR

RURAL BANK OF JOSE PANGANIBAN (CAM. NORTE), INC. 2005 to 2012

South Poblacion, Jose Panganiban, Camarines Norte

Work Description:

1. Supervise, lead and manage microfinance field staff.

2. Decide on how much a client can avail for a re-loan.

3. Make decisions on delinquent or problematic accounts.

4. Confirm the data gathered by Account Officers during Credit and

Background Investigation before recommending the possible client

for loan approval.

5. Make sure all the loan accounts are being monitored closely with regards

to loan repayment.

6. Keep records of all the loan accounts and their securities/collaterals.

7. Set targets/quota to each Account Officers and make sure they receive the

necessary incentive intended for them once they hit their targets.

Accomplishments:

Increased the income and loan portfolio by 50% on the first six months of assignment on the position.

Decreased the Past Due Ratio by 40% at the end of the year.

Decreased the Portfolio at Risk by 30% at the end of the year.

EDUCATION

Bachelor of Science in Electronics Technology 2000-2004

Bicol University

Department of Science and Technology Scholar

Jose Panganiban National High School 1996-2000

F&N Scholarship Awardee

AMA Computer College Scholarship Awardee

DOST Scholarship Awardee

Journalist of the Year Awardee

Consistent Honor Student

Jose Panganiban Elementary School 1990-1996

Essay writer of the Year

Consistent Honor Student

RELEVANT SKILLS

Proficiency

Computer Literacy

(Microsoft Excel, Microsoft word,

& other Microsoft Office Tools) Advanced

Mathematical and Analytical Advanced

English Communication Advanced

Management/Leadership Intermediate

Accounting Intermediate

Troubleshooting Intermediate

I hereby certify that the information contained herein are true and correct to the best of my knowledge and belief.

Jovelyn Villacruz Janer

Other Positions Held:

Account Officer, Teller, Cashier, Savings Bookkeeper, Loans Bookkeeper, General Ledger Bookkeeper, Officer-In-Charge

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