David Harris

Phone: +447********* E-Mail: admk9d@r.postjobfree.com

Professional Summary:

Over 5 years of IT experience in ServiceNow and EPR

Experience in ServiceNow information and data architecture, system upgrades, requirement analysis, solution design, enhancements, implementation and support.

Trained ServiceNow Developer / Administrator with understanding of business processes

Good interpersonal relations, strong communication skills, hardworking and high level of motivation.

ServiceNow Expertise:

Good Knowledge of System UI, System Design and Properties, System Update Sets.

Implementation experience in ITSM modules (Incident, Problem, Change, CMDB and Asset Management)

Experience on creation of Workflows and Flow Design for Service Catalog item in ServiceNow.

Worked on configuring the Business Rules, Client Script, UI Policies, UI Actions, SLAs in ServiceNow.

Developed solutions using JavaScript, Glide API, Web Services and other web technologies such as XML, HTML, AJAX, CSS to integrate ServiceNow with internal/external systems and tools.

Extensive experience on integrating ServiceNow with 3rd party tools and implementation of SOAP and REST API communication in and around ServiceNow.

Skill set in the Service Now suite development including SOAP/REST integration, Web services,

ITSM/ITOM Expertise:

Incident Management

Change Management

Problem Management

Service Catalog

Knowledge Management

Event Management

User Management

ServiceNow CMDB

Asset Management

Discovery

Mid server installation

Reporting

WORK EXPERIENCE

SERVICENOW DEVELOPER

STRAIGHT RECORD APRIL2019-PRESENT

Performs end - to -end implementation from Requirement gathering to Go Live and Support

Working with client and functional requirements within ServiceNow.

Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.

Service Catalog and Request Workflow Design and Configuration

Major hands-on work on Transform maps, Client scripts, Scheduled jobs, Business Rules, UI Actions, UI Policy, Access Control lists (ACLs),

Created various workflows for Incident Management, Change Management, Service Requests and SLA's

Created various outbound Email Notifications Using Email Template

Update and push the data into the application using Import Sets and Transform Maps.

Designed, customized and configured workflows, Flow Design, views, hierarchy, created Import sets, transform maps both automatic field mapping and scripting.

Utilized Java Scripting in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs.

Implemented and Supported Change Management

Perform daily administration of the ServiceNow system, including making approved changes to processes and workflows.

SERVICENOW ADMINISTRATOR / DEVELOPER

OXLEAS NOVEMBER 2018-MARCH 2019

Customization of form design and layout for various ITIL process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog

Used Business Rules, UI Actions, UI Policies and Transform Maps.

Responsible for implementation and administration of Incident Management/Change Management/Problem Management/ LDAP/AD user administration and Service Catalog.

Configured the Email notifications, inbound and outbound. And given the desired conditions as to when the email needs to trigger and who receives it.

Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps

Configure, Design and Update Service Catalog and implementation

Integrated ServiceNow with 3rd party tools and implantation of SOAP and REST API

SERVICENOW ADMINISTRATOR / DEVELOPER

ELYSIUM HEALTHCARE APRIL 2018- OCTOBER 2018

Implemented, documented, and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes. Developed transform map scripts, scripted web services, business rules, Inbound/outbound SOAP/REST, Client scripts as per client requirements.

Involved in implementing application scoping for in built applications by client.

Involved in testing, debugging, implementing and documenting moderately complex programs.

Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.

Customized UI Appearance for problem and Change Management Application, which is simple, intuitive and easy to use.

Configured multiple Catalogue item for Front-end and UI components using JavaScript, XML CSS, and HTML5

RIO DEVELOPER

BEH JAN 2015 – FEB 2018

Assisted in updating designed workbook includes requirement, configuration, issue log, action items.

Build assessment/Users Defined form on Open Rio.

Modify and update current form and complete system upgrade.

Adding Conditional logic to form as requested, Create a Master table for form Picklist through SQL.

Test all the form functionality prior to presentation to the stake holder.

Tracking, chasing, retesting and closing incident report during system testing.

Building Teams and linking the Team(s) to the required Service(s)

Synchronizing and correcting clients’ record on local system with national record for system upgrade

EDUCATION and PROFESSIONAL DEVELOPMENT

BSc (Computer Science)

ServiceNow Certified System Admin

ITIL 4 Foundation Certified

CompTIA A+ Trained

Reference available upon request

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