Trainer Customer Service
Resume:
Lauren Loupe
Orlando, FL
***********@*****.***
Work Experience
Customer service booth member
Whole Foods Market - Altamonte Springs, FL
June 2020 to Present
Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked.
• Assists team leaders in controlling customer flow; ensures waiting time is within established regional limits.
• Follows proper procedures for customer check out, tenders, tares, sales of alcoholic beverages, and use of PLUs and UPCs.
• Packages, weights, and prices all merchandise.
• Maintain back stock in good order.
• Supports global, regional, and store programs
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership. TIME Representative
Whole Foods Market - Mandeville, LA
August 2018 to June 2020
• Planning events for store Team Members
• Keeping Team Members enthusiastic about upcoming events throughout the year
• Planning holiday parties
• Keeping events within the stores budget
Store Trainer/ Assistant Supervisor
Whole Foods Market - Mandeville, LA
April 2016 to May 2020
• Help maintain the floor whenever other supervisors are attending meetings/breaks
• Making sure cashiers are caught up with any loans or pick ups
• Answering the phones in a 3 ring timeframe
• Resolving any customer complaints
• Communicate with other supervisors that are scheduled, about anything pertaining to the team members
• Keep the team in a positive atmosphere throughout their shift
• Communicating with cashier assistants if they need any help with their completing their duties
• Being a "floater" on the front end
• Jumping on the register to make sure the lines are not building up
• Frequently making sure the team knows we work as a whole
• Processing any returns/spoilage
• Ensures that new hires on the teams have successfully completed any online trainings
• Giving a proper store/safety walk
• Organizing, tracking and making training reports for each department
• Sending weekly emails with updates
• Assisting other team trainers and department leaders with any compliance trainings
• Acting as a role model and mentoring fellow team members
• Showing team members their full potential
• Consistently practicing proper safety procedures
• Meeting deadlines
Education
High school diploma in General
Delgado Community College - New Orleans, LA
2018 to 2020
High school diploma
Assumption High School - Napoleonville, LA
2009 to 2012
Skills
• Microsoft Excel
• Supervising Experience
• Microsoft Word
• Continuous Improvement
• Merchandising
• Time Management
• Sales
• Curriculum Development
• Cash Handling
• Teaching
• Retail Management
• Mentoring
• Cash Handling
• Teaching
• Mentoring
• Recruiting
• Retail Management
Certifications and Licenses
Liquor License
2019 to 2023
Additional Information
Achievements
• Having the WFM Mandeville location become number one in the Louisiana metro for completing compliance trainings
• Becoming the first Store Trainer at the Mandeville, La location
• Being trusted with organizing events the last two years with Whole Foods Market
Contact this candidate