Yan Mejia

Winter Park, Florida, United States

admk5z@r.postjobfree.com 407-***-****

linkedin.com/in/yan-mejia-14b525b3

Experience

Technical Support Specialist

ICI Homes

Oct 2019 - Present (1 year 3 months +)

•Provide network and hardware support for 100 internal employees as well as 150 offsite offices andstaff

•Support internal VOIP system Cisco SPA 508G as well as support for mobile devices on iOS 10-12• Access Active Directory to provide support with access rights, password resets and creating profiles

•Monitor and troubleshoot network Issues with 3rd party vendors as well as internal clients.

•Installation, upgrade, repair and/or modify computers; configure and connect printers and otherdevices to network servers locally and remotely.

•Installation of new or enhanced applications and/or hardware, assist with the installation of newnetworks

•Evaluate needs and recommend hardware / software purchases for my current office and remoteoffices.

•Installation and maintenance of all hardware peripherals used in day-to-day operations includingfolding and pressing machines used in mass mail campaigns.

•Software Support Such as Office 365, Outlook 2016, SharePoint Calendar, Elastic and IBM MAS360• Ticket System IBM Track IT

•Remote Software Team-Viewer, logmein and GotoAssist, VNC Server, Microsoft Teams

System Administrator

Artemis Lifestyles

Oct 2017 - Oct 2019 (2 years 1 month)

•Provide network and hardware support for 35 internal employees as well as several offsite offices andstaff

•Support internal VOIP system as well as support for mobile devices on iOS 10-12

•Access Active Directory to provide support with access rights, password resets and creating profiles

•Monitor and troubleshoot network Issues with 3rd party vendors as well as internal clients.

•Installation, upgrade, repair and/or modify computers; configure and connect printers and otherdevices to network servers locally and remotely.

•Installation of new or enhanced applications and/or hardware, assist with the installation of newnetworks

•Evaluate needs and recommend hardware / software purchases for my current office and remoteoffices.

•Installation and maintenance of all hardware peripherals used in day-to-day operations includingfolding and pressing machines used in mass mail campaigns.

•Software Support Such as Office 365, Outlook 2016, Caliber, SharePoint Calendar, Survey Monkey,Elastic and other proprietary applications used in the management industry.

Information Technology System Administrator

Artemis Lifestyles

Oct 2017 - Oct 2019 (2 years 1 month)

•Provide network and hardware support for 250 internal employees as well as 9 offsite offices and staff

•Support internal VOIP system Cisco SPA 508G as well as support for mobile devices on iOS 10-12• Access Active Directory to provide support with access rights, password resets and creating profiles

•Monitor and troubleshoot network Issues with 3rd party vendors as well as internal clients.

•Installation, upgrade, repair and/or modify computers; configure and connect printers and otherdevices to network servers locally and remotely.

•Installation of new or enhanced applications and/or hardware, assist with the installation of newnetworks

•Evaluate needs and recommend hardware / software purchases for my current office and remoteoffices.

•Installation and maintenance of all hardware peripherals used in day-to-day operations includingfolding and pressing machines used in mass mail campaigns.

•Software Support Such as Office 365, Outlook 2016, SharePoint Calendar, Survey Monkey, Elasticand other proprietary applications used in the management industry.

•Ticket System used Spice-work, jitbit, OSTicket

•Remote Software Team-Viewer, logmein and GotoAssist

•Provide Caliber training, upload AR Balance, Prepaid balance and upload new Communities fix anyrelated issues with caliber software including Portal access.

IT Support Analyst

Feb 2017 - Jun 2017 (5 months)

•Support for internal clients, staff and vendors consisted of VOIP, password resets, remote desktop andtraining.

•Star2star VOIP Resetting user Voice Mail Password and adding new Users to the VoIP system• Ticket system Spice-Works

•Remote Software used, Microsoft Remote Desktop and Soti Mobile

Distributed Computer System Specialist

Florida Department of Corrections

Aug 2016 - Feb 2017 (7 months)

•Provide support to all users in Florida corrections by unlocking users account, password reset, office

365, outlook 2013 and normal windows 7 issues

•Hardware and Software support within the Department of Corrections.

•Ticket System use Service now

•Remote Software used Microsoft Remote Desktop

Distributed Computer System Analyst

Florida Department of Corrections

Aug 2016 - Feb 2017 (7 months)

Support User across Florida unlocking active directory accounts, resenting password, provide office

365, Outlook 2013 and windows 7 issues

IT Support Technician

General Equities Food Bag

Nov 2014 - Jul 2016 (1 year 9 months)

•Printer Support, Network Support, Remote desktop

•Web Application Support Auditor, IBM MDM

•Software Support Outlook 2013, Oasis, MWS,

•Windows migration windows 7, windows 10

•Assemble computer peripheral’s

•Assist in the upgrade of POS system Sapphire to commander.

•Supported users all across Connecticut, Massachusetts, New York.

•Provide support to customers over the phone with various hardware issues, including internet, phoneVoIP

Education

Florida Technical College

Bachelor of Applied Science - BASc Programing and web developer, Computer/

Information Technology Administration and Management

2017 - 2019

Florida Technical College

Associate of Arts and Sciences - AAS, Network and System Administration/

Administrator

2013 - 2015

Capella University

Bachelor of Science (B.S.) Information Technology and specialization in Cyber

Security, Network and System Administration/Administrator

2016 - 2018

Skills

Computer Hardware • Microsoft Word • Microsoft Excel • PowerPoint • Sales • Microsoft Office •

Windows XP • Windows 7 Migration • Windows 8.1 • Mac OS

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