TY MERCHANT

**** ******** *****, ******, ** ***** 865-***-**** admk5g@r.postjobfree.com

EXPERIENCE

CINTAS

General Manager, Oklahoma City, OK June 2018-Present

Grew revenue from -2.1% to 9.19% over a three year period, with 7.25% obtained during the Covid Pandemic, through hands-on talent development and instilling a mentality of growth within the location

Facilitated net billings from 85% to 96.5% over a three year period adding $653K in yearly revenue

Led a self-performing sales, service, and production team of 144 employees

Drove NPS from -45 to 42 in 3 years

Strengthened departmental performance and processes during the pandemic by rapid development of safety guidelines, infection and capacity tracking tools, instituting seamless transitions and consolidations, while still increasing Net Income by 3% and maintaining quality of services

Boosted Net Income from 9.8% to 16.9% prior to pandemic

Central Region Group Service Director, Cincinnati, OH June 2016-June 2018

Achieved Peak Performing recognition as both an individual contributor and region leader for overachievement of goals and surpassing quota by 2.1% in Net Income and 1.9% in internal growth

Led the 2nd highest performing service department in the entire company, contributing to the group winning Outstanding Achievement Award

Collaborated directly with the President of the Rental Division to create CINTAS 2.0, an initiative to refocus Service Managers on growth and customer retention

Senior Service Manager, Knoxville, TN June 2011-June 2016

Winner of 5 consecutive Peak Performer Awards

Diversified industry experience including healthcare, insurance, banking, capital markets, staffing solutions, and supply chain with functional experiences in growth strategy, merger integration, op model diagnostics, program and risk management, due diligence, and turn around management

Accelerated the integration of $3.75M acquisition of G&K for the entire region, resulting in over 8K additional customers and 34 routes

Achieved 5.7% improvement in customer retention resulting in $889K in yearly revenue

Depot Manager, Hays, KS June 2009-June 2011

2nd in group Peak Performer Award and led location to Outstanding Achievement Award Winner

Developed and applied service delivery models resulting in decreased overtime and 14% fuel savings

Management Trainee/Growth Coordinator, Olathe, KS June 2008-June 2009

• Promoted to Service Training Coordinator within first 4 months

• Led team of 10 Service Sales Representatives responsible for 33% of location revenue

SHEFFER CORPORATION

Director on International Purchasing, Blue Ash, OH June 2006-June 2008

Exceeded $1M in savings by seeking components from previously untapped resources

Led innovation team that resulted with $575K in savings in two years

EDUCATION

NORTHEASTERN STATE UNIVERSITY Tahlequah, OK

Bachelor of Business Administration with emphasis in Finance August 2002-May 2006 • Captain of Varsity Men’s Basketball Team – Lone-Star Conference All-Academic Team-Division II NCAA Men’s Basketball National Champion

Contact this candidate