Customer Service Interpreter
Resume:
Beverly A. Foster
Tavares, Florida 32778
************@*****.***
OBJECTIVE: To contribute to the success of your business by applying my interpersonal skills and strengths in office administration while obtaining a position in one of the following: Help Desk, Customer Service, Support and/or Data Operations.
QUALIFICATIONS:
Over 20 years’ experience; customer service, help desk support and data operations, computer applications, data entry and word processing
Outstanding telephone communications skills, listening, patience, personable and receptive
Dependable and conscientious; accurate at detail work in interpreting and resolving customer problems
Motivated to learn and grow in responsibility and business skills
EDUCATION:
AT&T School of Business, Lake Mary, Florida
Bethune Cookman College, Daytona Beach, Florida
EXPERIENCE:
06/2014 – Present Express Employment Professionals Sanford, Florida Customer Service Representative: Outbound calls to Residences for Political Surveys.
09/2015 – 01/2016 Watson Watson & Associates Orlando, FL
Customer Service Notification Department: Received Inbound and made Outbound calls to customers and provided them updates on their legal case file.
10/2013 – 01/2014 Burlington Coat Factory (Seasonal) Orlando, Florida Cashier: Greet and acknowledged customers, accurately & efficiently ring on register
and maintain all cash & media at the register. Enter all media from register into tally program. Maintained orderly appearance of register area and supplies stocked.
03/2008 – 06/2009 Optimal Care Lake Mary, Florida
Interpreter Liaison:. Provided support to interpreters by receiving, documenting, and processing interpreter reports and related information for future appointments. Confirmed quality of service on past appointments, and address referrals and billing rate inconsistencies.
02/2007 – 12/2007 Regions Bank Orlando, Florida
Teller: Received money from customers, disbursed money to customers and recorded the transactions in accordance with well-defined policies and procedures. Processed deposit and lending transactions at teller window and drive-thru. Responsible for cash funds, balanced daily transactions and assisted individuals account. Accurately conduct all credit and debit transactions to include receiving checking and savings deposits/withdrawals, checking endorsements and accepted checks for cashing.
11/1983 - 12/2004 AT&T Lake Mary, Florida
Help Desk Support: Controlled and monitored job processing and system assignments to achieve maximum throughput and efficient system utilization. Developed, tracked and maintained any operational errors and conducted training to prevent recurrence. Resolved system failures and daily
Beverly A. Foster Page 2
production problems on real time basis and network troubleshooting. Provided technical support and assistance to system users and improved online / telephone client support. Consulted effectively with vendor technical consultants to resolve a wide range of problems. Applied knowledge of software applications to real time trouble analysis. Diagnosed system hardware, software and operator problems and performed minor remedial actions.
COMPUTER SKILLS: Windows XP, MS Word, MS Outlook, Excel, Mainframe, Silos, Data Entry, Problem Solving, Trouble-Shooting, Internet,
AVAILABILITY: Willing to Travel and Relocate
REFERENCES: Available upon Request
Contact this candidate