Customer Service Professor
Resume:
Azia MacManus
admk2z@r.postjobfree.com
OBJECTIVE
I am currently seeking an opportunity to build my employment experience in a professional setting.
I hope to enhance my existing talent and skills to better your customers experience and myself.
EDUCATION —
EXPERIENCE
University of Texas at San Antonio, San Antonio, Tx. August 2017-May 2022 Major: English Minor: Psychology. Member of Psi Chi Honor Society of Psychology. Member of Delta Alpha Pi International Honor Society Gamma Phi Chapter. Dean’s List for Academic Excellence for Spring 2020 and Fall 2020.
06/2016-04/2017
Collections Agent • Part-Time Debt Collector • SWBC
Call center queue collection environment where I handled a high influx of both in-bound and outbound calls pertaining to the reconciliation and collection of delinquent accounts. Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate. Ranked within the top 15% of peers consistently. Mentored and supported new employees on basic customer service skills.
09/2015-12/2015
Entertainer • Seasonal • Fiesta Texas
I portrayed a monster in a haunted house for Fright Fest. My role was to ensure customer satisfaction while entertaining. I continued with Fiesta Texas when they presented Holiday in the Park where I portrayed a elf working in Santa's castle. We greeted hundreds of guests daily to the park in character, putting them at ease, creating fun and a welcoming first impression. Adhered to a strict schedule where punctuality was essential, being part of a team to deliver the Fiesta Texas experience.
08/2020-02/25/2021
Customer Service & Experience Agent • Customer Service • QVC
I handled a high influx of in-bound calls in a fast-paced remote work setting. Handled all calls at point of contact for customers by problem-solving and relationship building by communicating effectively with customers from diverse backgrounds. Managed payments according to company policy up to $3.000 at one time.
08/2019-Present
Student Researcher-Work Study Employee-UTSA
Before COVID, I was responsible for opening, maintaining, and closing the cybersecurity classrooms in the College of Business. Since COVID, I have worked with the Professors in that college with research projects by collecting, collating, and organizing data and interpreting it into the correct context for them to use. Some of it has been for institutional policies for the college as well as statistics of courses offered.
08/2020-Present
Student Grader-Work Study Employee-UTSA
A former Professor of mine, Jude Okpala. asked me to grade four of his classes these past two semesters in my own college, College of Liberal and Fine Arts. I must adhere to a strict timeline to enter and evaluate the grades. Graded over 100 submissions per week with accurate and precise grading based on careful judgement of student performance and what the Professor is looking for. Generated beneficial feedback by assessing student errors, focusing on problem-solving process. Discussed and identified areas of weak student performance, thereby assisting Professor with improving lectures.
KEY SKILLS —
COMMUNICATION
Communication
Diplomacy
Negotiator
Detail and Task Oriented
Organized
Time management skills
Payment coordinator
Multitasking under high stress
Data Entry
Teamwork
Phone Etiquette
Financial Organization
I have excellent customer service skills in person and over the phone, experienced communicator in negotiation, payment coordination, and collection, excellent interpersonal and organizational skills, working knowledge of personal computers to include MS Word, Excel, and the Internet, multi-tasking under high stress levels is my forte. Personal experience caring for terminally ill family members and household duties while attending college has strengthened my work ethic and I believe created an asset to any company and its customers.
LEADERSHIP
I was published in the UTSA Journal of Scholarly and Academic Work in the January 2021 issue where I reviewed a Professor’s textbook on Latinx culture. I have joined two honor societies in which I am applying to be an officer. I had to take the lead in my household as my family passed, while caring for them.
REFERENCES
Liz Rockstroh- Senior Associate Director of Student Union Communications and Programs at UTSA
1 UTSA Circle, San Antonio, TX 78249
admk2z@r.postjobfree.com
John Soudah- Director of Academic Computing at the College of Business at UTSA
1 UTSA Circle, San Antonio, TX 78249
admk2z@r.postjobfree.com
Jude Okpala-Lecturer I-COLFA Philosophy
1 UTSA Circle, San Antonio, TX 78249
admk2z@r.postjobfree.com
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