Customer Service Receptionist

Melissa Downs

*** ****** ****** ***** ******** 21221

(C) 443-***-****

**************@***.***

ABILITY PROFILE

* Self-motivated

¢ Professional customer service

* Team player

* Powerful negotiator

* Detailed organizational skills

¢ Data management

* Client assessment and analysis

* Excellent time management

WORK EXPERIENCE

Customer Service Representative

September 2015- Current Carroll Home

Services

Baltimore, MD

* Upsell HVAC policies

* Run reports in Microsoft Excel, Open Office, Word,

PowerPoint and Energy ES 15.01

* Answer busy phones lines

* Assist every customer as much as I possibly can

* Greet Customers

* Money Handling, Cash and processing credit card

payments

* Sending faxes, filing, neatening the office

Interior Detailer

August 2014- September 2015 Diamond

Detail Cockeysville, MD

* Upsell and refer higher priced packages

* Greet clients with exceptional customer service

¢ Administrative work

Receptionist

October 2011-July 2014 Tranquille Hair & Body

Towson, MD

¢ Answered phones, made appoints and provides

information to clients

* Manage client records

* Processed Payments

* Cash handling

* Provided excellent customer service

Sales Associate

December 2009- March 2011 Hot Topic

Baltimore, MD

© Cash ne

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