Administrative Assistant

CELVIN ESCOTO-MACIAS

*** ********** **. *********, ** 07206 **********@******.*** 908-***-****

Skills Summary

• Quick learner of new software (useful when, for example, learning how to use a company’s cash register system and its functions (transactions, returns, etc.) and/or its back-office programs for sales tracking and other internal tasks)

• Able to read, write, and speak English and Spanish fluently, broadening my customer service skills to a wider customer base.

• Able to become accustomed with inventory & company policies/procedures, while gaining knowledge on products/services offered by the company in order to better assist customers and their inquiries.

• Highly proficient in areas of graphic design, which can be implemented into marketing/advertising development, and proficient in related applications such as Adobe Creative Cloud (Photoshop, Illustrator, etc.) and 3D/CGI applications such as Newtek Lightwave.

• Experienced in media transcription, including the manual addition of time codes for on-screen caption precision.

• Can type an average of 85 words per minute.

Education

Montclair State University 1 Normal Ave, Montclair, NJ 07043

• Pursuing a B.A. in graphic design

• Expected graduation date: May 2022

Thomas Jefferson Arts Academy 27 Martin Luther King Jr Blvd, Elizabeth, NJ 07201

• Graduated with high school diploma in June of 2016

• GPA: 3.14

Experience

KS Engineers, P.C.

Administrative Assistant 10/20/2020 - Current

• Assisted in company credit card reconciliation procedures, which included gathering receipts and invoices from various employees and vendors, and compiling the data into monthly spreadsheets detailing multiple transaction details for simple organization and fast receipt retrieval, which in turn keeps the company prepared for any potential audits.

• Traveled to clients in order to hand deliver proposals and contracts when needed.

• Maintained the company office in order to maximize efficiency, which included but was not limited to: daily paper refill for all copiers so no projects sent to print were interrupted, retrieving supplies and stationary at any employee’s request when needed

• Handled the mailing and receiving of any and all letters, checks, and packages.

• Performed daily sanitation of the office in order to protect employees, especially those who are immunocompromised, against COVID-19.

H&M (Hennes & Mauritz LP)

Sales advisor 04/12/2018 - 10/19/2020

• Excellent customer service skills (e.g. adopted the use of basic demands when with a customer: eye contact, greet with a smile, handle their inquiries promptly and with satisfying results, thank the customer for their patronage, etc.).

• Recognized and executed selling opportunities (e.g. coming up with an outfit for a customer, which makes them more likely to buy the whole outfit instead of just one piece, and/or provide suggestions on what to buy, according to their own individual style).

• Able to run a cash register with speed and efficiency, while also maintaining a clean workspace stocked with the necessary supplies to ensure a fast and easy interaction.

• Excellent communication and organizational skills, both with customers and staff.

• Able to take initiative and come up with new/different ways to complete tasks and solve problems (e.g. creating different marketing/tools not yet officially recognized by the company that all staff can use to make their tasks easier to complete).

• Able to work a flexible schedule, including nights, weekends, and coverage for absent employees.

Forever 21

Cashier / sales associate 06/06/2017 – 12/17/2017

• Assisted customers by providing information about their products and resolving their complaints as best as possible.

• Provided important information on procedures and policies to the customer (such as restrictions on store return policies).

• Processed merchandise returns and exchanges.

• Made sure at the beginning of every shift to count money in cash drawers and made sure there was adequate change.

• Paged managers if additional assistance that was out of my control was needed

(customers not agreeing to store policies, running low on change)

• Calculated individual total sales and made sure it was consistent with transaction tracking software.

2

• Sorted, counted, and wrapped currency and coins for daily deposit.

• Maintained a clean workstation both during a shift and a full cleaning at closing. 3

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