Customer Care Special Education
Resume:
J
Tanya
Marisa
James
***********@*****.**
m
Bronx, NY 10458
SUMMARY
Welcoming Admissions Supervisor with experience in guiding admissions. Adept at managing admissions processes and providing customers with information via conversations, follow-ups, personal tours and addressing concerns. Over 20 years of retail and tourism experience. Experienced in navigating teams through changing business environments. Bilingual professional with the ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines. I am seeking a career opportunity where I can utilize my past experience and commitment to excellence to further enhance the service provided by the company. SKILLS
A level
Cash
Management
Coaching
Clients
Customer service
Customer care
Direction
File
Management
Inventory
Managing
Organizing
Quality
Sales
Staffing
Process management
Client relations
Hospitable and friendly
Accounts payable and receivable
Flexible
Working collaboratively
EXPERIENCE
ADMISSIONS SUPERVISOR
New York, NY
Empire State Building Observatory/ Feb 2010 to Sep 2020 Liaison between hundreds of third party vendors and the Empire State Building Observatory.
Create visitor group programs where applicable, includes booking and confirming of group reservations, maintaining relationships with group contacts and developing new qualifying group contacts/sales.
Supervise staff force of 25 sales agents both union (32BJ) and non-union employees. Supervising a staff of 70+ on operations on a day today basis Completed secretarial tasks such as faxing, bookkeeping and accurate document filing. Attend tourism events in order to cultivate hospitality and tourism industry partnerships. Perform at a level consistently ahead of others in overall sales goals, customer care, and file management.
Conducted staffing orientation and training for all new front-line staff. ASSISTANT STORE MANAGER
New York, NY
Nov 2008 to Feb 2009
Assisted store manager with operational goals; weekly game plans to ensure goals are met. Providing quality customer service with clients on a daily basis. One-on one coaching with waiters and waitresses.
Ensuring back of house reports are organized and updated. Ensuring food handling is met by NYC standards.
STORE MANAGER
New York, NY
Starbucks Coffee Company/ Oct 1999 to Nov 2008
Focused on getting partners motivated and displaying a “customer comes first” attitude. Planning and Organizing: Analyzing and managing store staffing levels to ensure operational goals are met.
Providing direction and goals to team members.
Analyzing and managing tools to adhere to business requirements such as P&L, cash management logs, inventory and ordering.
Maintained current accounts and deposited funds to keep on-site cash low. Consistently reviewing store environment and key business indicators to identify problems and create action plans.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Implemented succession planning by training partners into leadership positions. EDUCATION AND TRAINING
Some College (No Degree): Early Childhood Special Education Ashford University
San Diego, CA
High School Diploma: Teaching
Richard R. Green High School
New York, NY
REFERENCES
References Available Upon Request
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