KAYLA KAVOUKAS

*** ********* **, *** *****, Rockville, MD 20850 admk2o@r.postjobfree.com 443-***-****

EXPERIENCE

Onsite Advocate & Account Manager

WellAdvantage – Sykesville, MD (Jan 2018 – Present)

Travel to all client locations and foster connections with leadership, division heads, internal committees, and employees to understand the health and wellness needs and goals of the organization and individuals.

Design, implement, and assess activities and healthy lifestyle programs.

Collaborate with human resources, insurance representatives, health care providers, employee assistance programs, and other vendors to ensure comprehensive workplace wellness programming that aligns with client objectives and desired outcomes.

Evaluate health claims data, participation data, satisfaction surveys, and program utilization statistics to create new strategies that expand program reach, engagement and cater content.

Conduct educational seminars and oversee event coordination for vendor presentations, health fairs, and special events.

Be available to customers and employees to answer program questions, direct them to appropriate resources and support services, and collect feedback for quality assurance.

Collect and generate monthly, quarterly, and annual reporting statistics to share with leadership and stakeholders; contribute this data toward industry award and recognition programs.

Develop monthly newsletters, event announcements, and other promotion materials.

Coordinator of Special Programs, II

State of Maryland Department of Health (Howard County) – Columbia, MD (Jul 2016 – Jan 2018)

Healthy Howard, Inc. – Columbia, MD (Sep 2015 – Jun 2016)

Conducted community outreach across six counties for Healthiest Maryland Businesses, a state-wide workplace health initiative; provide technical assistance around the adoption of health policies and evidence-based interventions aimed at reducing risks for chronic conditions and enhancing employee productivity and engagement.

Managed Howard County Health Department's worksite wellness program through the coordination of an internal wellness champion network; facilitated planning and implementation of events such as physical activity programs, educational seminars, employee challenges, and other health promotion campaigns.

Developed wellness policies and activity proposals; established program goals based on data collected through interest and satisfaction surveys, participation trends, and health assessments.

Cultivated partnerships with local, state and national agencies, non-profits and corporations in order to expand program resources and explore opportunities for special events and program recognition.

Supervised seasonal interns; conducted interview and onboarding processes; managed work assignments and provided performance reviews.

Compiled and analyzed program data for monthly reporting and grant performance evaluations.

Created multi-media marketing materials and communications, including monthly newsletters, weekly wellness messages, and event promotions.

Chaired a workgroup under the Howard County Local Health Improvement Coalition (LHIC) working collaboratively with community organizations to address nutrition and physical activity-related disparities within Howard County.

Group Exercise Instructor

Gold’s Gym – Eldersburg, MD (Apr 2014 – Jan 2019)

US Fitness - Rockville, MD (Sep 2019 - Present)

Implement fitness programs and coach effective workout methods by explaining proper technique, demonstrating proper use of fitness equipment, and accommodating for persons with functional limitations.

Maintain necessary certifications and always follow safety standards to ensure a safe workout environment (i.e. clean floors, room temperature, lighting, guidance on equipment use).

Cultivate a positive exercise experience for instructors and participants; encourage club members to stay active and motivated toward goals.

Group Fitness Manager

Gold’s Gym – Eldersburg, MD (Jan 2017 – Mar 2018)

Recruited, trained and oriented contractual fitness instructors.

Performed administrative duties including payroll, class schedule, event promotion, and social media management.

Evaluated group exercise class performance and refined procedures, schedule and/or personnel as needed; kept management team updated of staff, customer and facility needs.

Responded to inquiries and/or complaints from club members; was accessible by phone and email for regular communication and timely customer service.

Account Management Associate

WellAdvantage – Sykesville, MD (Sep 2012 –Sep 2015)

Coordinated with event staff for health screenings, lunch and learn seminars, cooking demonstrations, fitness classes and other onsite events; attended all client events for quality assurance and customer service support.

Generated post-event reporting for clients, as well as quarterly and year-end reporting.

Produced educational content for online health challenge programs on topics including nutrition, physical activity, heart disease, diabetes, and stress management.

Presented at sales meetings, corporate functions, and wellness conferences.

Led task force focused on generating new revenue streams and expanding brand awareness through the use of social media and marketing platforms including Facebook, LinkedIn, Twitter, and MailChimp.

CERTIFICATION & TRAINING

National Wellness Institute

Certified Worksite Wellness Program Manager (CWWPM) - Jul 2016

Certified Worksite Wellness Specialist (CWWS) - Jun 2015

Aerobics & Fitness Association of America

Primary Group Fitness Certification - Renewed Feb 2019

American Heart Association

CPR & AED –Renewed Mar 2019

Les Mills International

Certified BodyStep Instructor - Mar 2014

Certified BodyCombat Instructor - Sep 2019

Centers for Disease Control and Prevention

Work@Health Program - Jan 2016

National Diabetes Prevention Program Lifestyle Coach - Nov 2015

EDUCATION

University of Maryland, College Park

Bachelor of Arts Criminology & Criminal Justice - May 2011

Carroll County Community College, Westminster, MD

Associate of Arts Criminal Justice - May 2009

HONORS & AWARDS

L. Roland Strum Scholar Award for Business and Technology - 2008

University of Maryland Presidential Scholarship Recipient - 2009

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