Customer Service Clerk
Resume:
E Iowa Dr Tucson, AZ *****
**********@*****.***
Crystal Amarillas
Objective
To obtain a position in a well-established company where I can utilize, improve and gain
skills to grow personally and professionally as well as benefit the company.
Experience
2014-2020 Coworx Staffing Services Tucson, AZ
• Provide quality inbound customer service support for AT&T on individual and
• company accounts
• Demonstrate effective problem-solving skills by resolving customers escalations and
• complaints
• Displayed the ability to effectively communicate with executive level clients and key
• decision makers within policy and procedures implied by AT&T
• Collaborated with different departments within AT&T to obtain successful resolutions
• Achieved quality recognitions along with aiding with floor support
• Provided assistance when agents needed help.
• Listened to calls and went over scores with agents on a daily basis.
• Assisted and assured that all proper procedures were put in place by agents.
• Provided live feedback to agents on side by side calls.
• Also provided feedback in ways to improve quality numbers.
• Manage Premier escalation department
• Make sure team meet goal for Quality Scores, Willingness to Recommend scores and
• Overall Satisfaction scores
• Took manager calls when customers wanted to escalated
• Run real time reports and submit exceptions
• Utilize systems daily: Outlook, Excel, Word etc
• Document agent interactions and commitments
• I was able to achieve different positions, I started as an agent went up being a Senior Agent, then escalated to a Team Lead. As well had the privilege to become a Trainer and train an entire New Hire Class.
2010-2011 QuikTrip
• Provided customer service to ensure our customers enjoy the store visit
• I was a clerk; I was responsible in maintaining the store clean and well organized. I helped with being a cashier.
Education
High School Diploma
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