Customer Support - Expert Computer Knowledge - Basic to Intermedia
Resume:
James Heady
E: **************@*****.*** M: 812-***-**** Carmel, IN 46280
https://www.linkedin.com/in/james-heady-83480888/
Objective: Gain on the job experience while I study for my A+ Certification. Skills
Hard Skills
● Customer Support - Expert
● Computer Knowledge - Basic to
Intermediate
Soft Skills
● Communication
● Problem Solving
● Flexibility
● Organized
● Initiative
● Multitasking
● Picking up on Patterns
● Following Directions
● Competent
● Accurate
● Research
● Able to Work Alone or in Groups
Work Experience
Nextgear Capital 2021 - 2021
Managed Services
● Received incoming mail, sorted, prepped, scanned, filed, and shipped titles. Ricoh USA 2020 - 2021
Managed Services
● Received incoming mail, sorted, prepped, scanned, filed, and shipped titles. Apple One - Ricoh USA 2019 - 2020
Managed Services
● Received incoming mail, sorted, prepped, scanned, filed, and shipped titles. Allied Universal 2019 - 2019
Public Safety Officer - Circle Center Mall
● Provides outstanding customer service
● Assist tenants with customer issues
● Patrol assigned areas with specified time frames. Verizon
Alorica, Owensboro, Ky 2018 - 2018
Customer Care Representative
● Assisted customers with various issues including technical support, billing issues, product questions. Walmart
Henderson, Ky 2017 - 2018
Sporting Goods Associate
● Sold firearms & ammunition per company, state, and federal law.
● Customer Service.
● Stocked freight to company guidelines daily.
Walmart
Muncie, IN 2015 - 2016
Cap Associate
● Customer Service
● Worked in a fast paced environment to meet deadlines. McDonalds
Henderson, KY 2014 - 2015
Crew & Maintenance
● Cash Handling
● Customer Service
● Food Preparation
● Standard Restaurant Cleaning & Maintenance
Taco Bell
Terre Haute, IN 2012 - 2014
Crew
● Cash Handling
● Outstanding Customer Service
● Food Preparation
● Standard Restaurant Cleaning & Maintenance
Education
Ben Davis University High School - Class of 2010
Core 40 Technical Diploma
Vincennes University
Associate In Computer Science
Certificate of Game Design
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