Branch Manager Support Specialist
Resume:
Vankiesha Davis
**** *** *** **** ******, MS ****4 662-***-**** *************@*****.***
PROFESSIONAL SUMMARY
An independent and dedicated individual with a bachelor’s degree in Business Administration is seeking a position within Business, where I am able to enhance my knowledge and skills to earn opportunities for new career development opportunities and challenges. Exhibits a positive attitude, impeccable written and verbal communication skills, excellent organizational and leadership skills. Guaranteed to provide satisfaction, success, and excellent work environment experiences.
EDUCATION
● Mississippi University for Women – Columbus, MS
Bachelor of Science Degree in Business Administration, May 2020 3.6 gpa, 115 hours
● Itawamba Community College – Tupelo, MS
Associate of Arts Degree in General Studies, May 2014 73 hours
● Tupelo High School – Tupelo, MS
High School Diploma, May 2011
SKILLS
● Adaptability Skills
● Multitasking Skills
● Integrity and Creativity Skills
● Customer Service Skills
WORK EXPERIENCE
BancorpSouth Bank – Tupelo, MS
Branch Support Specialist, November 2017 – Present, 4 years experience
● Complete reviews and running transactions accurately into teller system
● Approve and validate opening and closing accounts for branch employees
● Properly correct documentation and or communicate with branch manager to ensure all errors are corrected efficiently
● Provide an enthusiastic and knowledgeable experience to customers from branch and educate them on banking products that benefit their needs
BancorpSouth Bank – Tupelo, MS
Customer Service and Credit Card Specialist, July 2016 – November 2017
● Aided with updating and correcting information on customer accounts
● Clarified customers concerns by obtaining information on their transactions
● Assisted with credit card payments as requested by customers and assisted with online banking issues
● Followed privacy guidelines when storing records of customers information in proper database systems
● Managed 20+ amounts of inbound and outbound calls in a timely manner, assisted customer needs, faxed information, and received information
North Mississippi Medical Center: Centralized Scheduling – Tupelo, MS Scheduling, February 2019 – September 2019, 8 months experience
● Contacted patients to schedule, reschedule, and cancel appointments
● Ensured that all patient information was accurate and updated before scheduled appointments
● Maintained direct contact with staff to maintain accuracy of all billing and patient documentation
● Entered information immediately into database system which decreased room for error and excessive paperwork
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