Front Office Coordinator
Resume:
DIANA WELLS NEAL
LAWRENCEVILLE, GEORGIA 30045
****************@*****.***
AREAS OF EXPERTISE
Pre-Authorizations/Certifications Problem Solving
Insurance Verification Attention to Detail
Communications Skills Team Building & Management
Customer Service
Scheduling
Electronic Medical Records
KEY CAREER ACCOMPLISHMENTS
Kidney Hypertension Clinic
Front Office Administration
Greet patients upon arrival, sign them in and obtain insurance information and any other necessary demographics needed
Provide patients with intake and new patient forms as well as copies of office policies and legally required documents
Process payments from patients for co-pays and uninsured visits.
Schedule appointments for new and recurring patients
Provide patients professional courtesy and support as needed.
Answer multi-line phones and direct calls as needed. Grayson Reserve LLC
Associate Cashier Part/Time
Greet customers entering and leaving the business
Maintain a clean and tidy work area
Accurately process all cash and credit payments
Provide exceptional customer service
Front end stocking
Strong attention to detail
Ability to listen and communicate effectively
Hospital Registration
Proficient in navigating windows based systems
Verify insurance and obtain required insurance pre-certifications and authorizations
Accurately register all patients, while updating demographic and financial information into the system with required registration including consent forms and requesting payments etc.
Performing registration in multiple departments: Emergency Room, Labor & Delivery, Breast Center, Main Hospital, Outpatient Centers (MRI's, CT's, X-ray, Ultrasound), Accounting, and Precertification departments
Able to multi-task with answering the phone, greet our patients, screen calls for radiologist, collect money, call doctors' offices etc. Telecommunication
Responsibilities include training newly hired employees, as well as conducting refresher courses to increase overall performance of the Business Service Coordinator and Error Resolution teams, as well as extend training to local markets for Account Executive Reps for inside and outside sales team.
Handle all escalations submitted to team by management, internal and external customers, and provide resolution.
Assist with coaching /feedback to Business Service Reps to reduce errors with orders processed and customer's satisfaction.
Serve as a liaison between internal CAG department (Central Advocate Group) and customer to resolve rejections received from losing carrier.
Serve as a liaison between the program managers and all clients/end users located throughout the United States.
Training all new hires to perform the duties of a specific departments or team.
Facilitate weekly conference calls with corporate accounts to update status of projects and strategic action plans.
Handle complex customer requests, order processing and the coordination of efforts based on customer needs.
PROFESSIONAL CAREER EXPERIENCE
Front Office Administration Kidney Hypertension Clinic Snellville, GA 09/2020-Present Sales Associate/PT Grayson Beverage Superstore, Grayson, GA 03/2019-11/2020 Patient Access Specialist Gwinnett Medical Center/Breast Imaging 02/2016/11/2018 Business Error Resolution Specialist Comcast Business Class Alpharetta, GA 07/2013-01/2016 Analyst-Technical Customer Svc Verizon Business Cary, NC 2011- 4/27/2012 Technical Sr. Coordinator II Verizon Business Alpharetta, GA 2003-2011 TECHNOLOGY SKILL SET
Microsoft Professional Office 2000, Access 2000, Lotus Notes, CRT/Customer Service, Netscape Navigator, Visio Professional 5.0, ACD, Adobe Acrobat, CompuCom Database System, Service Station/Remedy-Banking System, Remedy System (TIMS), Vantive System, NSLDS-National Education Systems, Loan Servicing Data Bases EDUCATION
American Intercontinental University BBA Degree-International Business
(Completed 9/22/06)
Attended Alabama A&M University-Huntsville, AL
References Available Below
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