B.Anusha:+1-615-***-****

ServiceNow Jr Specialist

Inovative IT Developer with around 3 years of hands on industry experience, specializing in ITSM and other modules in ServiceNow.

Professional Summary

Developing and configuring Service Catalog items and catalog Client Scripts, Access Control Lists, Glide Ajax, Glide Record and Glide Aggregate.

Create and implement access control rules (ACL).

Create and use update sets to move customizations between various environments.

Worked on developing codes both server side and client side scripting.

Experience in writing client side validation and business logic using UI Policy and Data Policy.

Experience in migrating developed codes using update sets in different methods.

Good Knowledge in LDAP integration with Service Now.

Hands-on experience in technical implementation of Incident Management, Problem management, Change Management, Catalog Management in Service-Now.

Migrate external data to Service-Now through transform maps.

Worked in Configuring Email Notifications and Scripting Inbound Email actions.

Designed workflows for various Catalog items.

Experience in debugging development related bugs for troubleshooting.

Good analytical, problem solving, communication skills and have the ability to work either independently with little or no supervision or as a member of a team.

Providing support during the UAT process and post production deployment.

Excellent knowledge in Development, implementation and administration of ServiceNow.

Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts.

Experience in working on the ITIL Process modules like Service Desk, Incident, Problem, Change Management, Service Request, Knowledge Management and Reporting.

Good knowledge and experience on Initial Diagnosis of Incidents, Escalation of Incidents, Investigation, Diagnosis of Incidents, Recovery and Resolution of Incidents.

Implemented Incident Resolution Workflow plugins to bring Incident Management workflow into better alignment.

Worked on ServiceNow Instance Translation – For Israel MF.

Implementation of Workflows for automation of various processes in ServiceNow

Work with external vendors on ServiceNow pricing for the SNOW instance, user likening and module licensing

Activating and deactivating of SNOW plug-ins.

Professional Experience

Kriddha Technologies jun-2019– Jan-2021

ServiceNow Jr Specialist

Responsibilities:

IT Service Management applications development on ServiceNow platform to automate the day-to-day corporate business processes.

Managing all the activities like Instance cloning, patch upgrade and Post fix implementation after clone.

Involved in Implementation, Customization, and Maintenance of CSM module ServiceNow.

Used Customer Service Management (CSM) to record and track the customer information like their contact numbers, addresses, phone numbers and other details

Development and design of Service Portal.

Developed several client side scripting, catalog scripts, UI scripts, server side scripting based on business rules.

Assist and lead a team in administration of ServiceNow instances, applications, and modules.

Effectively Capture Data and Map process workflows.

Oversee CSM setup, Integration and migrations.

Configuring Data Sources, Import Sets, and LDAP and Transform maps.

Gathered requirements for SLA and configured in ServiceNow.

Worked on User Management to add, update and deactivate users in ServiceNow

Worked on ServiceNow Instance translation from English to Other Languages (Israel – Hebrew).

Worked extensively on table required for Translations.

Creating a whole new Service portal from scratch and developing the portal from right to left navigation. and Translating the whole portal from Messages table. Querying them is the key for portal translation.

Strong hands on experience with the ITIL processes in ServiceNow Incident, Problem Management, Change Management, Knowledge Management, Asset Management.

Configuring Integration Web Services with Third Party application by using SOAP Web service.

Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs. Deployment checklist and test case document preparation.

Incorporating the coding standards and best practices in the implementation.

Deploying the developed code to Stage/QA/Production instances using Update Sets.

Good experience in Agile and Scrum Methodologies, currently our work in take process is with Stories.

Work on Data Sources for various external applications, import sets and Transform maps to import data into Service Now.

Managing all the activities like instance cloning, patch upgrade and Post fix implementation after clone.

Creating custom Tables, Fields and configuring Access Controls (ACL’s) over them.

Following the Release process to develop and deploy the code in development to production environments as per proper approval from functional leads (CAB)

Implement Service now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports. Experience in Service Portal.

Customization of form, creating views and sections to meet business needs.

Creating Knowledge articles to document the steps in creating the catalog items.

Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.

Supporting the software request processing.

NCI Building,Huston Nov-2017 – may-2019

Jr. ServiceNow Developer

Involved in requirement gathering sessions with the client and created the specification documents (technical and functional) as per the requirements.

Worked on Implementation, Customization, and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.

Expertise on defining workflows in Service Catalog items, Approvals, and Dynamic tasks in ServiceNow.

Worked on Service Catalog and Request, Workflow Design, and Configuration.

Developed Service catalog by creating new catalog items, designing workflows and execution plans.

Implemented various Validation Controls for form validation and implemented custom validation controls with JavaScript validation controls.

Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs.

Created ACL’s based on business requirements

Involved in creating and configuring the SLAs as per the requirement

Involved in coding the Business Rules (Server Side Scripting), Client Scripts (Client Side Scripting), Script includes in the ServiceNow

Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools.

Experience in configuring email notifications in ServiceNow has been part of end user self-service portal management.

Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees.

Worked on CMDB and Asset Management in providing better scope of understanding on the inbound and outbound of assets.

Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record

Involved in creating homepages including basic reporting, gauge configuration and dashboard presentation.

Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.

Loaded Assets and Configuration Items, Created relationships between CI and Assets

Worked on CMDB and set up mid servers as per the requirements.

Worked on CI Identifiers, Health Dashboards, Tier relationships for discovery to make sure no duplicates created to maintain perfect health

Worked on Tier Relationships for the Servers. Customized Tier 4, Tier 5 and Tier 6 relationships for a CI.

Worked on different Health Dashboards to maintain the CMDB health in safe level.

Customized the SCCM Data import, Transform Maps with CMDB to get the CI data.

Gathering business requirements for various modules and creating User Stories

Conducting UAT Signoff Sessions with End Users.

Logistic Details

Name: Anusha Bodepudi

Phone: 615-***-****,

Email:admjql@r.postjobfree.com

Availbility: Immediate

Location: Nashville, TN

Visa: H4EAD

Validity: 2021-Dec

Skype: Anusha or 615-***-****

Last 4 SSN: 2030

References: Available

Education: MBA– 2014

LInkedin: :www.linkedin.com/in/

Contact this candidate