Project Manager Information Security

Malibongwe Mhlophe

Mobile Number: 082-***-****

Email Address: *****************@*****.***

Van Dalen road, Ruimsig 1724

Personal Details

Gender : Male

Nationality : South African

Marital Status : Single

Home Language : isiZulu

Languages : English, Xhosa

Tertiary Education

Institution Attended : Durban University of Technology Course : Information Technology (2012 – 2014)

Qualification : IT

Institution Attended : University of South Africa

Course : Project Management (2015-2017)

Qualification : PM

Institution Attended : i LAB

Course : ISTQB foundation version 2011 (2019)

Secondary Education

Institution Attended : Pholela High School

Subjects passed : Mathematics, accounting, English, isiZulu, economics, Business Studies and L.O

Completion year : 2011

Achievements & Skills

Microsoft® Certified Technology Specialist

• Windows Communication Foundation Development with Microsoft .NET Framework 4

• Web Applications Development with Microsoft .NET Framework 4

• Microsoft SharePoint 2010, Application Development

• Accessing Data with Microsoft .NET Framework 4

• Microsoft SQL Server 2008, Database Development

• C++ programming

• Java script

• Architecture A+

• Networking N+

Project management professional

• Project communication and applied risk

• Project cost management

• Project quality management

• Project scope and time management

• Management skills

• Security technology and information security

Technology and Information and Information Security Work Experience

Business connexion field services (Current)

Call center agent (Current)

Responsibilities:

INBOUND

• Assisting user remotely

• Call logging /closing

• Monitor SLA

• Ensure ETA adhered to

• accepted a minimum of 50 Inbound calls per day to explain job card to engineer.

• Providing information to IT engineers regarding how to handle calls i.e closing, updating and routing to external partners.

• Executing escalations via e-mail, and telephone within 3 hours of receipt as per the business turn-around time requirement. OUTBOUND

• Allocating calls to IT engineers regarding job cards on the system.

• Dialling out to engineers to obtain ETA (estimated arrival time on site)

• Dialling out to provide details to engineers regarding job specification requirements.

• Assisting engineers while onsite

SYSTEMS USED

• Navision system;

• BMC Remedy search;

• Microsoft Excel Spread sheets and,

• Microsoft e-Mail

Duration : 01-09-2017 – Present

Junior Software Tester at IBM

Responsibilities:

• Develop test plans and follow guidelines set by test plan.

• Build test environments and update bug database.

• Track software engineering, test processes and procedures.

• Perform programming depending upon project or group.

• Develop and implement feature, integration, regression and system tests for new software development.

• Deliver project quality with development teams.

• Report on project testing status.

• Test for systems including in-house software or integrated software/hardware.

• Develop automated tests to improve reliability and repeatability of frequently run software tests.

• Create and maintain test environment for automated software testing.

• Develop automated tests in the overall testing process.

• Enhance testing and project quality metrics by working with test engineers.

• Assess and introduce new testing tools or methodologies.

• Review application specification and create documents to identify test scenarios.

Duration : 04-01-2016- 27-06-2016

IT project management intern at Bytes Technology Group General Responsibilities:

• Planning schedule track and report weekly on projects.

• Identify and manage project dependencies

• Identify potential risks

• Advise contingency plans

• Manage project financials forecast vs actual.

• Develop tools and best practices for project management

• All projects are complete within timelines and budgets Duration : 03-07-2016 – 31-12-2016

References

Name : Emmanuel White

Position : Call Center Manager

Contact No : 083-***-****/011-***-****

Name : Ashwin Ockhuys

Position : Senior Test Manager

Contact No : 081-***-****

Email : ************@*****.***

Name : Buntu Swartbooi

Position : Senior Project Manager

Contact No : 081-****-***/011-***-****

Email : Buntuswartbooi@gmail .com

Contact this candidate