Service Representative Client Services
Resume:
AZKA TAHIR
************@*******.***
EXPERIENCE
APRIL 2019 – SEPTEMBER 2019
UNDERGRADUATE RESEARCH ASSISTANT, DEPARTMENT OF SOCIOLOGY, UNIVERSITY OF GUELPH, FULL-TIME
Took part in a comparative project studying the evolution of sanctuary city policies and practices in Canadian Studies
Literature review and bibliographic management
Coding municipal documents, City Council motions and minutes
Mapping the key social and political organization
Filed observation of public settings: establishing perceptual summary, focal points, the pattern of interactions, the pattern of actives and field notes
SEPTEMBER 2018 – MAY 2019
EVENTS AND PROGRAMMING SUPPORT, ONTARIO PUBLIC INTEREST RESEARCH GROUP, UNIVERSITY OF GUELPH, PART-TIME
Assist Support Staff person assisting in planning, running and promoting events including the annual Symposium
Mobilized method during Symposium such as lobbying, use of digital media, training and protest (events)
Managed and organize conferences
Took part in the documentation of presentations, conferences and performances
Literature review on social and environmental justice issues
2011 – 2015, 2018-2020
TEACHING ASSISTANT/YOUTH VOLUNTEER, escarpment view public school
Assisted in school events and programs (i.e., book-fair, annual carnivals)
Completed 40+ hours of volunteering
Volunteered in classes, ranging from kindergarten-grade 6
Established respectful and inclusive classroom experience
Assisted with the maintaining educational records on each child in accordance with regulations
Assist with administrative tasks
Work 1-on-1 with children (reading, writing, math etc.)
Individually tutored children in math and language arts
JUNE 2018 – AUGUST 2018
SPORTS COUNCILOR, KELSO YMCA DAY CAMP, FULL-TIME
Records and maintain daily group attendance. Ensure that each child is signed in daily, receives a wristband, and is signed out daily.
Communicated with parents and other councilors on student progress in a supportive and engaging way
Ensure the safety and well-being of campers
Plan daily schedules and activities
Lead a variety of camp activities such as games, songs, sports, skills and special events
Care for equipment and supplies, ensuring the daily cleanliness
2016 – 2019
INFORMATION DESK CLIENT SERVICE REPRESENTATIVE, UNIVERSITY OF GUELPH, PART-TIME
Provision of information assistance
Cash, credit card, & direct payment sales
Issuing of transportation tickets for GO Transit (PRESTO), Greyhound, & Guelph Transit
Communication with GO Transit, Greyhound, & Guelph Transit regarding ticket sales, troubleshooting, & transit schedules
Daily balancing and closing of the cash register for all transportation and event ticket sales
Assisting with the completion of Revenue Remittance Vouchers for daily deposits
Ensure that the Information Desk Coordinator is kept apprised of any potential problems & general activities affecting the Information Desk
2014- 2016
RESTURANT TEAM MEMBER, Tim hortons, milton, PART-TIME
Provide efficient customer service and accurately manage register transactions
Greet customer and take orders
Forward the orders and generate customers’ bills
Assemble and provide timely and courteous food/beverages services
General housekeeping duties (including cleaning, stocking, heavy lifting, etc.)
2016 – 2018
VOLUNTEER Milton community resource center
Volunteered in weekly programs (arts & crafts, yoga, pre-school, outdoor play, sports etc.)
Assisted in seasonal events
2017 – 2018
AFTERSCHOOL VOLUNTEER p.l robertson public school
Volunteering in afterschool programs (play-based environment)
2017 – 2018
UNIVERSITY OF GUELPH AMBASSADOR, University of guelph
Assist by giving campus tours to groups of prospective students and parents
Assisting Admission Services with-on campus special events held for prospective students
Attended regular training sessions/meetings
SEPTMBER 2018 – DECEMBER 2018
YAD’AM SOCIETY, University of aBERDEEN
Hosting events to raise awareness, encourage and facilitate debate on issues related to refugees
EDUCATION
OCTOBER 2020-JANUARY 2021
CONTINUING GRADUATION ATHABASCA UNIVERSITY
Infinite Math and Literature of Work through online distance education
SEPTEMBER 2015- 2019
BACHELOR OF ARTS HONOURS, university of guelph
Major in Family and Child Studies
Major in Criminal Justice & Public Policy
Consecutively on Dean’s Honor List
Exchange Program in Scotland
SEPTEMBER 2018- DECEMBER 2018
LAW, university of aBERDEEn
Exchange Program in Aberdeen, Scotland
JUNE 2015
HIGHSCHOOL DIPLOMA, milton district highschool
Graduated with Honors
Alex Cooke Memorial Award, 2015
SKILLS/CERTIFICATES
Ability to work harmoniously
Capable to analyze a problem and develop an effective response
Ability to adapt oneself to new surroundings; to make suitable changes as to fit new conditions
Effective customer service & communication skills
Focused leadership
High level of initiative
Certification in SFA CPR/AED LEVEL C, Canadian Red Cross
High Five Program Licence
Possess vehicle G license
REFERENCES
Ajay Sharma
Department of Political Science
Mackinnon Building
University of Guelph
Phone: 519-***-**** ext. 56505
Sheena Mair
Elementary Teacher
*****@****.**
Natalie Montalvo
Kelso YMCA Director, Summer Day Camps
*******.********@*******.***
YMCA of Greater Toronto
Azka Tahir
************@*******.***
May 18th, 2021
RE: Assistant Registrar
Dear University of Guelph
My name is Azka Tahir and I am University of Guelph graduate with a degree in Criminal Justice and Public Policy, as well as Family and Child Studies. I am submitting this letter in interest of the position of Academic Librarian as advertised. I believe I can offer the management and organization skills necessary to benefit and further the aims and interests of University of Guelph.
After reading the job posting I understand that this position will require an individual who is organized and is able to adapt to a high level of diplomacy environment. From my past experiences, I am able to maintain a high level of professionalism when communicating with students and parents. Consequently, I developed a strong sense of patience and a keen awareness for minor details, as well as adopting to new environments. In addition, my communication skills and customer skills have greatly developed through my experience working as an Information Desk Client Service Representative and working as an Event and Programming Support. As a team member, I have gained extensive experience working in direct client services. I believe in building strong relationships with team members and fellow workers, whether equals or superiors. I have no doubt that my positive, team-centered attitude, coupled with my constant drive to produce solid results, will provide a constructive advantage to the University of Guelph.
On a daily basis, I interacted directly with a variety of customers/team members and clients making direct payment sales, providing information services, issuing transit tickets, communicating with different groups and organization. Working in a social and fast pace environment has allowed me to develop my communication skills efficiency as I am able to interact effectively with all levels of personnel, as well as gain an adaptable and flexible nature attained through working in situations of a demanding nature.
My prior experiences, such as working with the Ontario Public Interest Research Group, as well as working as a Research Assistant has allowed me to practice administrative duties and has taught me solid organization abilities as I was in charge of various tasks and duties, allowing me to learn and better my multi-tasking skills. Tasks including assisting with policy briefs, maintaining and research statistics and research reports, providing me with proficiency in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook. In addition, I managed, organized, evaluated and disseminated academic information.
I believe in building strong relationships with team members and fellow workers, whether equals or superiors. I have no doubt that my positive, team-centered attitude, coupled with my constant drive to produce solid results, will provide a constructive advantage to University of Toronto. I look forward to hearing from you. Thank you for your time and consideration.
Sincerely,
Azka Tahir
Contact this candidate