Service Representative Paste

Teresa Shoemaker

**** ******* ******

Endicott, NY 13760

607-***-****

******.*********@*****.**.***, ************@*****.***

Skills

I possess quality communication skills with a broad and diverse population, analytical thought processes, a strong desire for organization and timeliness, and quick adaptability in many settings.

Experience

August 2012-Present

New York State DOL, Endicott, NY- Senior Employment Security Clerk

●Assist both claimants and employers in all aspects (processing/taking claims, advising claimants/employers of the UI process, requisition of necessary documents) of Unemployment claims, interpret and advise of determinations

●Meet with supervisors to further my knowledge and interpersonal growth

●Independently process documents on a daily basis to complete claims in a timely manner

March 2007- August 2012

United Health Services, Johnson City, NY- Access Care Representative

●Assist patients in all aspects of care

●Schedule, register, and prepare patients for inpatient/outpatient appointments

●Assess/address additional needs of patients and communicate these needs to appropriate staff

Education

August 2004- May 2006

SUNY Brockport, Brockport, NY

Bachelor of Science, Psychology

Broome Community College, Binghamton, NY

Associate of Applied Science

*References available upon request

References

Julie Winterstein-Dobish: phone-607-***-****

Helen Esposito: phone- 646-***-****

Sharon Deets: phone 607-***-****