Industrial Engineer Operations Manager
Resume:
Microsoft Office
Skills
Supply chain
Customer service
Call center experience
Strategic planning
Process optimization
Quality management
Change management
Team leadership
Projects execution
Scrum master & GreenBelt
English: Fluent
Portuguese: Intermediate
Jira® Software
Software Skills
Jose Daniel Vindas Araya
INDUSTRIAL ENGINEER - MBA
Work Experience
Senior Process Engineer
Equifax - CR Shared Service Center
September 2019 - Currently
- In charge of developing innovative solutions to improve production and quality rates.
- Finding initiatives in the processes in charge.
- Standards definition and improvements implementations. Professional Profile
Industrial engineer, MBA in General
Management.
Continuous improvement and administrative
processes and customer service management.
Planning, organization and control of
resources to maximize efficiencies and
achieve objectives.
Entrepreneur, practical, analytical and
proactive professional.
Contact
************@*******.***
Additional
information
Driver's License: B1
US Visa and passport
h ttps://www.linkedin.com/in/jose-
d aniel-vindas/?originalSubdomain=cr
Operations Manager - Customer Service
Gollo Retail Stores
August 2016 - March 2019
- Post-sale process leader.
- KPIs design for decision making.
- Negotiation with internal customers and suppliers.
- Personnel in charge: 60 people, distributed in 6 service centers across the country.
Logistics and Administration Coordinator
Termoencogibles
March 2012 - March 2015
- Imports, warehousing and logistics distribution logistics for products throughout the entire supply chain.
- Control and resources administration to guarantee operational viability.
- Operational coordination and negotiation with suppliers. Regional Operations Manager
Pinturas Corona
March 2009 - August 2011
- In charge of the Operations of Costa Rica, Panama and El Salvador.
- Inventory management and local distribution.
- Control and execution of the expenses budget ($ 5M per year). Achievements
Equifax - CR Shared Service Center
OneEquifax Q4 2020 Award Winner - Outstanding Performance. Call log automation (Error reduction: 85%).
Shortening of the delivery time of packages to customers (+70%). Design of the Master Production Program for data loading. Gollo Retail Stores
Structure redesign and implementation (Savings of $ 200K per year). Savings in budget execution (40% reduction, 2018-2019). Design of the Department's Strategic Plan (2019-2020). Termoencogibles
Design of the supply program and demand planning.
Implementation of "Lean Management" in the processes of the subsidiary. Pinturas Corona
Efficient routes program: Visit to 500 hardware stores per week. Savings in budget execution (30% reduction, 2008-2009). Microsoft Excel
Arena Software
Educación CURSOS Y CERTIFICACIONES
• MBA in General Management Univ Fidélitas 2019
• Industrial Engineering Degree Univ Fidélitas 2012
• Green Belt Certification RH Consultores 2021 (Currently)
• Scrum Master Certification PM School 2020
• Yellow Belt Certification RH Consultores 2018
• Portuguese course Idiomas CR 2021 (Currently)
Contact this candidate