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Industrial Engineer Operations Manager

Location:
San Jose, Costa Rica
Posted:
May 20, 2021

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Resume:

Microsoft Office

Skills

Supply chain

Customer service

Call center experience

Strategic planning

Process optimization

Quality management

Change management

Team leadership

Projects execution

Scrum master & GreenBelt

English: Fluent

Portuguese: Intermediate

Jira® Software

Software Skills

Jose Daniel Vindas Araya

INDUSTRIAL ENGINEER - MBA

Work Experience

Senior Process Engineer

Equifax - CR Shared Service Center

September 2019 - Currently

- In charge of developing innovative solutions to improve production and quality rates.

- Finding initiatives in the processes in charge.

- Standards definition and improvements implementations. Professional Profile

Industrial engineer, MBA in General

Management.

Continuous improvement and administrative

processes and customer service management.

Planning, organization and control of

resources to maximize efficiencies and

achieve objectives.

Entrepreneur, practical, analytical and

proactive professional.

Contact

(506-****-****

admj3y@r.postjobfree.com

Additional

information

Driver's License: B1

US Visa and passport

h ttps://www.linkedin.com/in/jose-

d aniel-vindas/?originalSubdomain=cr

Operations Manager - Customer Service

Gollo Retail Stores

August 2016 - March 2019

- Post-sale process leader.

- KPIs design for decision making.

- Negotiation with internal customers and suppliers.

- Personnel in charge: 60 people, distributed in 6 service centers across the country.

Logistics and Administration Coordinator

Termoencogibles

March 2012 - March 2015

- Imports, warehousing and logistics distribution logistics for products throughout the entire supply chain.

- Control and resources administration to guarantee operational viability.

- Operational coordination and negotiation with suppliers. Regional Operations Manager

Pinturas Corona

March 2009 - August 2011

- In charge of the Operations of Costa Rica, Panama and El Salvador.

- Inventory management and local distribution.

- Control and execution of the expenses budget ($ 5M per year). Achievements

Equifax - CR Shared Service Center

OneEquifax Q4 2020 Award Winner - Outstanding Performance. Call log automation (Error reduction: 85%).

Shortening of the delivery time of packages to customers (+70%). Design of the Master Production Program for data loading. Gollo Retail Stores

Structure redesign and implementation (Savings of $ 200K per year). Savings in budget execution (40% reduction, 2018-2019). Design of the Department's Strategic Plan (2019-2020). Termoencogibles

Design of the supply program and demand planning.

Implementation of "Lean Management" in the processes of the subsidiary. Pinturas Corona

Efficient routes program: Visit to 500 hardware stores per week. Savings in budget execution (30% reduction, 2008-2009). Microsoft Excel

Arena Software

Educación CURSOS Y CERTIFICACIONES

• MBA in General Management Univ Fidélitas 2019

• Industrial Engineering Degree Univ Fidélitas 2012

• Green Belt Certification RH Consultores 2021 (Currently)

• Scrum Master Certification PM School 2020

• Yellow Belt Certification RH Consultores 2018

• Portuguese course Idiomas CR 2021 (Currently)



Contact this candidate