Service Representative Claims

Verna` Howard

*** ******** *** admj16@r.postjobfree.com Warner Robins, GA Cell: 478-***-****

Work Experience:

GEICO

**** ******** * **** *****, GA 31217 United States 03/2020 - Present Salary: 18.65 USD Bi-weekly Hours per week: 40

Job Title: Claims Service Representative

Duties, Accomplishments and Related Skills:

Conduct basic coverage and liability investigations using comparative negligence. Conduct investigations to determine policy coverage and liability. Maintain and settle designated non injury claims within settlement authority. Ensure customer satisfaction through efficient, accurate and courteous interaction. Provide high quality customer service with effective communication. Multi-task while listening to meet customer needs, typing, responding appropriately, and navigating multiple claims systems.

GEICO

4400 Ocmulgee E Blvd

Macon, GA 31217 United States

03/2018 - 03/2020

Salary: 16.91 USD Bi-weekly

Hours per week: 40

Job Title: Salvage Training Coach

Duties, Accomplishments and Related Skills:

Assist trainers with new hire associates to operate total loss vehicle claims. Instruct each class on how to operate all systems used to provide the best feedback information when assisting customers. Use PowerPoint and WebEx systems to train associates as well as training manual. Create new training methods during planning season to improve quality and material being trained.

GEICO

4400 Ocmulgee E Blvd

Macon, GA 31217 United States

04/2014 - 03/2018

Salary: 15.00 USD Per Hour

Hours per week: 40

Job Title: Senior Salvage Specialist

Duties, Accomplishments and Related Skills:

Initiates total loss reports for insurance claim settlements. Obtains properly completed total loss documents from owners and/or lien holders. Assists customers with completing necessary total loss documents such as titles, power of attorney, and odometer statements. Processes salvage documents through salvage vendors and follow up on salvage proceeds. Issues payments to lien holder(s) and/or titled owner(s). Assists auto damage adjusters with closing out total loss claims. Dealt straight with policy holders following accidents or vehicle thefts. Manage dealings with the garages and the repair shops. Study aggressive policy costing strategies for automobiles. Monitor/follow state & federal regulations. Used published letter templates according to established procedures. Researched invoices and claimants. Investigated and resolved curative claims. Retrieved and assembled back up documents. Prepared claim forms with allowable charges from repair and tow yards. Submitted supplemental claims on non-paid allowable charges. Examine claim forms and other records to determine insurance coverage. Interview and correspond with claimant and witnesses; and inspects property damage to determine extent of company's liability, varying method of investigation according to type of insurance. Prepares report of findings and negotiates settlement with claimant. Good organizational skills. Excellent verbal and written communication skills. Gathers information for underwriters.

Supervisor: Tracy Swihart-Pope 478-***-****)

Okay to contact this Supervisor: Yes

Education:

Fort Valley State University Fort Valley, GA United States

Bachelor's Degree 05/2008

Major: Business Administration Minor: Marketing

References Available Upon Request

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