Melody Tarrayo Tenajeros

Mobile number: ********

E-mail address: admixx@r.postjobfree.com

CARRER OBJECTIVE

To continue my journey; develop my skills & knowledge about operations & to share the coffee experience towards customers & partners.

WORK HISTORY

Apr 2017 - Present

Expert Barista/Shift Supervisor

Startbucks Qatar

Job Role: Ensure the best customer expreince is provided to all customers; handly any customer complaints.

Help baristas during busy times, train new joiners & delegate tasks.

Do opening & closing of the store, assist store manager during scheduled shifts.

Ensure proper cash management & adhere to the cash register policies.

Always aim & motivate baristas to achieve shop monthly & quarterly target.

Feb 2014 – Feb 2016

Barista

The Coffee Bean and Tea Leaf

26st Bistro 5th Ave Taguig City

Job Role: Maintains the highest quality, consistent product standards.

Follows all Company drink recipes and procedures.

Develops an understanding of coffee and tea regions and the various differences in flavor and blends.

Proficiently prepares blended and cold drinks provided by the store.

Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.

Reports all customer complaints to manager on duty.

Responds proactively to prevent customer service situations.

Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

Answers customer questions regarding coffee blends, preparation, and product freshness.

Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.

Sells and serves baked goods and miscellaneous food items to customers.

May 2013 – Oct 2013

Cashier

AMF-PUYAT SPORTS (Superbowl)

Makati Cinema Square Pasong Tamo Ext

Job Role: Record the sale of all products and services on the POS terminal.

Ensure that the products are sold at correct price.

Be alert to the flow of the customer traffic in the checkout area.

Ensure all the sales transactions have been properly recorded, full payment collected, secured and receipt issued.

Full knowledge of credit cards, bank cheque and gift vouchers.

Handle the tallying of actual daily sales report.

Handle the exchange/returned items at customer service.

Fully comply with the company policy and procedures.

MAJOR ACHIEVEMENT & CERTIFICATION IN QATAR

Certified Starbucks Barista Trainor - Sep 25, 2017

Coffee Master - Nov 4, 2018

Certified Shift Supervisor - Aug 16, 2018

PIC for Food Saftery Standard

SPECIAL SKILLS

Computer Knowledge

Hard working and well discipline

Can work with less supervision

EDUCATIONAL BACKGROUND

2008 - 2012 Bachelor of Science in Hotel Management

Northwest Samar State University

SEMINARS/WORKSHOPS ATTENDED

Regional Seminar on Culinary Art & Entrepreneurship

Effective Sales and Marketing Activities in Hospitality Industry

Job Preparation Workshop

Basic Baking and Cake Decorating Workshop

Tourism Industry: Its Future in Calbayog City

Overseas Employment: An Experience in an International Cruise Ship

PERSONAL BACKGROUND

Name : Melody Tarrayo Tenajeros

Date of Birth : March 25, 1992

Religion : Catholic

Nationality : Filipino

Languages : Tagalog and English

REFERENCES

Mr. Kim Rivera Ms. Rohse Sagun

Mob: 77615602 Mob: 33223886

Store Manager, Starbucks MOQ Store Manager, Starbucks DFC

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