Front Desk Coordinator

MARIA A. RUIZ, BS, M.Ed

P.O. Box ****** Mobile: 915-***-****

San Antonio, Texas 78245 *********@*****.***

Focus: ADMINISTRATION AND MANAGEMENT

Results-driven Administration and Management Professional with extensive years of experience working in business and academic environments. Strong consultation experience with advanced knowledge of management policies and procedures. Possess exceptional interpersonal and communications skills with the proficiency to build and maintain relationships while interfacing positively with people of diverse backgrounds. Ability to manage, lead, and educate clients and personnel throughout various processes. A skilled liaison with academic organizations as well as community, local, and governmental agencies. An innovative problem-solver with demonstrated competency in following areas:

CORE COMPETENCIES:

Program Management

Administrative Management

Resource Utilization

Regulatory Compliance

Consulting / Counseling

Process Improvements

Strategic Planning

Diverse Cultures

Diplomacy

Interpersonal Communication

Workflow Development

Customer / Public Relations

Fluency in English and Spanish

Proficient in Microsoft Office Suite and Windows Operating System

EDUCATION / TRAINING

Administrator Leadership Excellence Academy, 2018-2019 Cohort

Texas Leadership Excellence Academy

Advanced Leadership, 2005

EPCC Leadership Development Academy

Master of Education, Major: Counseling

Sul Ross State University, Alpine, Texas

Bachelor of Science in, Management & Human Resources

Park University, Parkville, Missouri

Associates of Arts in Liberal Arts

El Paso County Community College, El Paso Texas

PROFESSIONAL EXPERIENCE

North Texas Adult Education & Literacy, Denton ISD, Cleburne, Texas Nov 2018 – June 2020

AEL Program Coordinator

Assisted in the implementation of projects and coordination of activities to meet the goals and objectives of the Adult Education Program. Reported to the Director of Adult Education. Demonstrated knowledge of new rules and regulations of the Adult Education and Literacy under Workforce Innovation and Opportunity ACT (WIOA) and Texas Workforce Commission (TWC).

Entered and validated data for the Texas Educating Adults Management System (TEAMS). Supported director in monitoring class instruction to ensure activities are designed to promote state and federal performance measures. Maintained knowledge on all new and revised regulations, directives, and other communications of TEAMS. Monitored student contact hours that are required for TWC.

Supervised the collection of student data submitted TWC and compiled data for the TWC performance reports. Supported Director with the program’s required pre-service and in-service training for all Adult Education staff, instructors, and aides. Reviewed and selected instructional materials used by Adult Education instructors for Adult Education and Literacy classes.

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PROFESSIONAL EXPERIENCE (Continued)

AEL Program Coordinator (Continued)

Monitored all Adult Education classes within assigned counties. Conducted performance evaluations of respective staff and instructors. Aided in coordinating program events such as the GED Graduation. Helped each instructor with the federal and state legislation regarding the Adult Education program.

Planned and conducted required trainings determined necessary for Adult Education instructional staff. Coordinated student Registration Events and Workshops. Maintained a professional and positive program image throughout areas. Operated as active member in the Texas Association for Literacy and Adult Education (TALAE) for professional development purposes.

Assisted in recruiting and retaining Adult Education students. Recruited and hired instructional staff. Ensured safety of adult education sites. Safeguarded maintenance of adequate teacher and student rations in each classroom and site. Helped instructors with adequate facilities, equipment, curriculum, and supplies. Attended local and state conferences related to Adult Education.

EL PASO COUNTY COMMUNITY COLLEGE, El Paso Texas 1983 – 2018

Assistant Director (May 2008 – Nov 2018)

Assisted the Director in planning, scheduling, developing effective marketing strategies, and mass media, promoting higher education, Early High School Colleges, and the Dual Credit program.

Organized daily departmental operations, updating, creating policies, and procedures. Conducted staff meetings, trainings, to include staff appraisals. Coordinated calling campaigns to increase enrollment.

Planned and developed Outreach and Pre-enrollment Services and provided reports to the Executive Director and VP of student services. Built partnerships with public high schools, elementary, private and charter schools, local agencies, community, departments within the institution for outreach and recruiting purposes.

Served as liaison for El Paso County Community College through the different partnerships in the community. Functioned as a one stop shop for the FACTS Program, assisting Foster youth with financial aid, admissions, testing, counseling, all enrollment processes.

Dual Credit Counselor, (Jan 2008 – May 2008)

Provided academic advising, test interpretation, degree plans, petitions, course substitutions, change of majors, Career Planning and conducted New Student Orientations.

Served as EPCC liaison with all the public and private school districts.

Counselor, (March 2005 – Jan 2008)

Provided academic advising, test interpretation, degree plans, petitions, course substitutions, graduation applications, change of majors, Career Planning and conducted New Student Orientation presentations.

Assisted regular and Health occupation students, assured that students had all the updates and met all requirements.

Customer Service Coordinator / Manager, Financial Aid Office (Jan 2001 – Feb 2005)

Organization of the daily departmental operations, updated and created policies and procedures, provide leadership and personnel guidance, to include of personnel management for the district, and conducted staff appraisals.

Scheduled work assignments for front desk personnel (all district). Coordinated and managed the processing of financial aid applications and other documents.

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PROFESSIONAL EXPERIENCE (Continued)

Customer Service Coordinator / Manager, Financial Aid Office (Continued)

Processed and worked with the Immigration agency to assist students with immigrations state and federal requirements and policies.

Participated in outreach programs out in the community. Conducted Financial aid workshops and presentations Trained Financial Aid Administrators of the State of Texas.

Counselor Intern-Trained extensively hands-on; facilitated career assessments; provided academic advising, course recommendations, test interpretations, graduation applications, and petitions. Hands on Advising and Counseling services.

Financial Aid Advisor, Financial Aid Office (Feb 1995 – Jan 2001)

Interviewed and advised students in reference to their academic and financial status. Collected and disseminated financial information.

Reviewed financial aid applications, verified students INS documentation for accuracy, data entry of new/revised information, maintained files, compiled data, and prepared reports. Relayed information to students via phone/person, and conducted financial aid and student loan workshops.

Clerk II - Advised and assisted students in completing financial aid applications, evaluated documentation for compliance with state and federal regulations and determined students eligibility for funds. Completed and maintained files.

Clerk I - Performed general receptionist and clerical duties; received, reviewed, and gather required documentation for financial aid.

Assistant III, Office of Recruitment and School Relations - Performed clerical duties; advised and assisted students with goal-setting career exploration. Promoted El Paso County Community College.

Student Services Assistant I, Financial Aid Office (Aug 1983 – March 1994)

Advised, guided, and assisted students with financial aid and loan applications. Collected and reviewed documents for student, scheduled and provided financial aid presentations, student loan presentation, assisted with federal and state reports.

KEY ACHIEVEMENTS

Conducted Educational seminars and workshops presentations to the Federal Financial Administrators in Texas.

Coordinated Outreach activities and recruitment functions.

Provided academic support and assistance to students in group and individually.

Maintained records of and evaluated effect of advices on students.

Personalized academic counseling according to financial background and intelligence level of students.

Helped students with selection of the right courses with career potential for the future.

Assisted students in admissions processes, hostel accommodation, library access, and enrolling in scholarship programs.

Participated in meetings of college advising committee and recommended professional development courses.

PROFESSIONAL MEMBERSHIPS

Committee Member, Financial Aid Appeal, El Paso Community College

Committee Member, Professional Staff Association / Grievance

Committee Member, Integrated Technology

Committee Member, Treasurer, Valle Verde Institutional Effectiveness

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PROFESSIONAL MEMBERSHIPS (Continued)

Committee Member, Pride Center

Member, Committee member, Foster Coalition

Board Member: Opportunity Center

Committee Member, Secretary for the Valle Verde Institutional Effectiveness

Committee Member, Secretary for the District Institutional Effectiveness

Committee Member, Dual Credit Management Team, El Paso Community College

Committee Member, Advisory for Dual Credit, El Paso Community College

Committee Member, Trainer, National Association of Student Financial Aid Administrators

Committee Member, Hispanic Heritage, El Paso Community College

Committee Member, FAT team (Banner Trainer), El Paso Community College

Committee Member, Cleburne Executive Advisory Committee

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