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PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

RACHAEL

BLACK

R

**** **** ****** *, ******, Illinois 61265, 309-***-****, ***********@*****.*** I'm a hard worker: i work well with others or independently. I like to learn new things and always willing to go above and beyond.

Business administration Project management Schedule coordination Quality assurance Inventory control Loss prevention Regulatory compliance Business management Performance improvement Critical thinking Planning

General Manager July 2019 - Current

7-eleven Coal valley, Illinois

Achieved revenue and profit targets through solid promotional and budget control strategies. Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies.

Protected assets by setting effective access policies and monitoring security risks. Supervised staff at one locations, managing all facets of day-to-day operations. Coordinated daily operations with team of 5-6 skilled workers, delegating tasks and organizing schedules. Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.

Maintained optimal employee coverage for business needs with well-prepared team schedules. Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Phlebotomist Technician October 2013 - July 2019

Unity point Health Rock island, Illinois

Upheld data security and compliance with HIPAA protocols through multiple identification points and document verification.

Gathered blood samples from patients for tests and transfusions. Completed accurate labels, paperwork, and system records updates with patients' sample information and personal details.

Demonstrated expertise in proper equipment use, blood volume requirements, and testing protocols. Received pre-collected specimens and prepared diverse types of collections for on- and off-site testing. Collected blood samples per written specifications and established protocols. Performed standardized tests such as blood alcohol levels, glucose screenings and trough drug levels. Kept individuals safe and comfortable during blood and plasma donations. Conducted tests such as blood counts with heel or finger stick capillary draws. B

EDUCATION

Verified matching tube, patient and test information, carefully checking all details at each stage. Protected team members and patients with proper aseptic, biohazard and disposal techniques. Minimized safety hazards with proper disposal of sharps into approved containers. Supported physicians with sample analyses for clinical diagnostics. Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods. Lead Phlebotomist November 2011 - October 2013

Octapharma Plasma Moline, Illinois

Upheld data security and compliance with HIPAA protocols through multiple identification points and document verification.

Completed accurate labels, paperwork, and system records updates with patients' sample information and personal details.

Minimized patients' discomfort with good use of physical techniques and conversational skills. Received pre-collected specimens and prepared diverse types of collections for on- and off-site testing. Demonstrated expertise in proper equipment use, blood volume requirements, and testing protocols. Collected blood samples per written specifications and established protocols. Determined donor suitability based on medical histories and current vital signs. Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods. Kept individuals safe and comfortable during blood and plasma donations. Protected team members and patients with proper aseptic, biohazard and disposal techniques. Minimized safety hazards with proper disposal of sharps into approved containers. Verified matching tube, patient and test information, carefully checking all details at each stage. Secured information by following HIPAA requirements Conducted tests such as blood counts with heel or finger stick capillary draws. High school diploma June 1999

Moline High School, Moline, Illinois

Medical assistant certification May 2001

Common wealth business college, Moline, Illinois

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