Customer Service Manager

CLARISSA J.

RICE

*** ******** **., ********, ** 29624, 864-***-****, admiui@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Team Leader with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Management Skills/Clerical

Personal Skills/Adaptive Skills

Proficient in debt collection/Accounting Skills

Skilled in inventory control and ordering

Fork Lift driving skills

EXPERIENCE

Team Leader

Morley Greenville, SC

January 2018 - Current

Recruited new agents and assessed 25% of their calls.

Assist agents with analyzing member benefit members.

Managed team adherence and attendance,

Customer Service Specialist

USA Today Gannett Greenville, SC

January 2016 - December 2018

Recruited new agents and assessed 50% of agents calls for quality and training purposes.

Managed team daily goal of 87%, Improved agent adherence to 97%, and attendance to 95%,

Opened 26% more accounts and closed 3% less newspaper accounts

Customer Service Rep, IDEAM

Concentrix Greenville, SC

November 2014 - September 2016

Advised clients how and where to get copies of 1095B forms Resolve issues with 1095B forms,

Process billing and medical claims

Achieved 95% overall customer satisfaction during and after any call.

Shift Manager

Hickory Point Anderson, SC

February 2007 - February 2012

Coordinated weekly work schedules for 20 shift employees

Improved work attendance by 43% in less than 90 days

.Ordered weekly supplies saving more than 33% on products than the previous store manager

Collections Specialist

MCI Greenville, SC

January 2001 - February 2007

Coordinated the collection of debt on accounts

Assessed delinquent accounts before closure

Opened new accounts.

Product Coordinator

Electrolux Aderson, SC

March 1997 - January 2001

Coordinated team development in my area

Achieved 25% team growth in less than 90 days

Shaped team development

Shift Leader

Taco Bell Anderson, SC

May 1995 - March 1997

Count down registers nightly/make daily bank deposits

Manage my shift

Helped prepare meals for customers.

EDUCATION

Bachelor of Science

Kaplan University, Davenport, Iowa

January 2015

Associate of Health Science

Brown Mackie, Greenville, South Carolina

December 2012

Associate Degree of Phlebotomy

Tri-County Technical College, PENDLETON, South Carolina

December 2010

Associate Degree of Office Systems Technology

Tri-County Technical College, PENDLETON, South Carolina

December 2006

Honor graduate

McDuffie High, Anderson, South Carolina

May 1996

Honor graduate

REFERENCES

References: Available upon request

Contact this candidate