Erika Moreno

Executive Concierge Counselor

Work in a professional business environment applying my customer service, sales knowledge skills, and business experience to meet internal and external client expectations. Experience

2014-06 -

present

Executive Concierge Counselor

Carlson Wagonlit Travel

. A member of an exclusive core team servicing our corporate executives to proactively monitor travel itineraries 24/7 from departure date to return date.

. Services included but not limited to a dedicated toll free number, team email, IM distribution list, and personal cell.

. Fulfilled special requests as needed and delivered with extraordinary results

(24 hours check-ins, reconfirming flights, rail, cars, hotels, limos, obtaining the limo driver information, and verifying driver had arrived on site.)

. Worked exclusively with corporate security, executive board members, and administrative assistants.

. Supported Corporate and Charter Jet Service

. Completed and organized the Daily PC Report to ensure all travel and special requests were documented for follow through as needed.

. Researched and resolved customer service inquiries and effectively communicated with the client on a resolution.

. Provided manager with input for proper staffing requirements to meet daily business needs.

1999-09 -

2014-06

International Senior Travel Counselor

Carlson Wagonlit Travel

. Worked in a fast paced call center environment answering inbound calls to coordinate individual domestic, international, group travel, and VIP travel.

.Communicated (via phone, fax, email, or mail) all necessary information to travelers and travel arrangers to ensure all expectations were met.

. Provided a first level of support for customer service and technical issues.

. Resolved outstanding issues.

. Provided assistance with expense reports by researching credit card charges and providing the client with invoice copies.

. Provided weekly assistance to team lead on NSI report .

. Ensured compliance with the clients' travel policy.

. Dedicated agent that handled exotic (celebrity animals) animal travel, AB Beerschool, brew masters, and the Clydesdale Teams for Anheuser Busch.

. Developed strong support with airline and hotel executives to accommodate the animal handlers and animals with flights and hotel stays.

. Special events arrangements.

. Hands-on support and knowledge of special needs for each group I handled.

. Performed all duties and responsibilities in a timely and effective manner in accordance with company policies to achieve the overall customer satisfaction.

. Recipient of the 2010 and 2104 Award of Excellence.

. Nominated Travel Counselor of the Future in the area of "Persevere for Results" in 2014.

Personal Info

Address

1812 Fox Pointe Dr

Arnold, MO 63010

Phone

314-***-****

E-mail

admisg@r.postjobfree.com

Skills

Bilingual - Fluent in Spanish and

English.

25 years experience in the travel

industry, customer service, and

office administration.

Excellent analytical skills with ability

to work independently.

Ability to research and resolve travel

inquiries using GDS and reservation

process knowledge.

Proven ability to solve problems.

Administrative skills, typing, filing,

sorting mail.

Writing and proofreading skills to

accurately verify documents.

Excellent customer service and

communication (verbal and written)

skills.

Adaptable to change and to meet

deadlines.

Team oriented and willing to help

others whenever possible.

Advanced knowledge of MS Excel,

MS Word, Outlook

Ability to handle multiple tasks.

Risk management.

Quality assurance.

Strong Work ethics

1995-02 -

1999-09

Travel Counselor

Maritz Travel Company

. Worked in a fast paced call center environment answering inbound calls to coordinate individual domestic, international, group, and VIP travel.

. Travel and sales knowledge skills.

. Business experience to meet internal and external client expectations. Education

1990-08 -

1994-05

Rosati Kain High School

1994-11 -

1994-12

The Travel Academy

Certified Travel Counselor

Contact this candidate